Technical Management Professional

• Critical customer ( Royal Bank of Scotland ) – New contract for BT in 2020.
• Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services

Contributes to NATWEST vision and strategy 

Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira)

Communicate and collaborate across multiple disciplines and stakeholders.

Develop and operate systems and applications that provide core network services.

Participate in service projects, architecture and planning for core network services.

Support for network service design and troubleshooting.

Identify service and cost improvement opportunities to make platform operations more efficient

Contribute to Network Services' budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan

Work collaboratively with the hosting services platform, security and business teams to ensure that data networks changes are deployed effectively and efficiently

Provide escalation support to the Network Operations team as required

3 shifts

Out of hours work will be on an overtime basis (at the individual's discretion).

Operate in a flexible DevOps environment as directed by Natwest that replaces traditional Operations, Projects and Engineering disciplines

Having knowledge on the Arista devices.

1+ years of working experience on the GITLAB and ARISTA CVP environment

CCNP qualified or equivalent level of experience - Required (Atleast 1 paper should be cleared)

Support of Enterprise networks (7 years) – Routing and Switching

Core Network Protocols:

Expert knowledge on BGP, Spanning Tree,

OSPF

HSRP

NAT - Required

Solid customer relationship management – ability to work with all levels

Strong people skills – identify and highlight the positives to deliver world class customer service

Strong understanding and appreciation of the relationship between BT and our customers

Solid grasp of emerging tech cloud based security elements.

Behave as the conscious of the customer whilst protecting the BT and NATWEST brand and driving improvements

Tenacious with a strong ability to persuade and influence client and stakeholder relationships

Experience of working in the financial and banking sector preferred but not essential

Knowledge of working with carriers/ISP's to troubleshoot connections and on-board services. - Desirable

Knowledge of ServiceNow – Desirable

Experience you would be expected to have

Describe the experience that an individual in this role is likely to have.

Strong understanding and appreciation of the relationship between BT and our customers

Behave as the conscious of the customer whilst protecting the BT brand and driving profitable growth

Extensive experience of working in complex Network environment

Incident and problem management experience

Experience driving efficiencies in change and incident management

Strong communication and collaboration skills, and experience managing by influence

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.