Specialist, Client Tech Support Engineering

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Application support resource do in Fiserv?

This position is responsible for monitoring and troubleshooting of EPOC Hosts and Transaction Authorizations. Providing monitoring and support on issues related POS/ATM transaction authorizations, making, and receiving calls, troubleshooting alerts, and documenting steps taken. Consult with project teams and functional units on the design of important projects or services. Help support existing business systems applications and demonstrates proficiency and leadership within agile methodologies.

What you will do

• The candidate for this position will leverage their knowledge of Tandem systems to focus on production issues/alerts management.  Their day-to-day responsibilities will include actively owning and resolving incidents that are generated via the standard monitoring tools, working closely with third party vendors and other internal or external partners. Ensuring timely resolution and appropriately document comments and escalations. Initiate and receive calls to and from clients and data centers to resolve incidents or document future events. Ensure incident documentation is well-written and easily understood and actionable by vendors and partners. Follow established guidelines to accomplish tasks and solve routine/non-routine problems. Must have general understanding of transaction authorizations and interbank processes and technologies. Rotating On-Call, project participation, and business continuity support for the card services processing, Windows and Linux applications.   Must have excellent communication skills, as the role periodically interfaces with clients, vendors and business partners.

What you will need to have:

• Bachelor's degree in computer science or engineering, or relevant work experience
• IT experience with background in operations support with hands-on using Tandem a plus.
• 5 to 7 years of experience in production support.
• Technical skills in Tandem Non-Stop environment  (pathway, netbatch, enform, tacl)
• A good understanding of data communications protocols such as TCP/IP.
• Excellent customer service with strong verbal and written communications skills required.
• Required to work flexible schedule, including overnight shifts and weekends.

What would be great to have

• Knowledge of financial technologies, standards, and industry regulations (i.e., Payment Card Industry Data Security Standards) are highly preferred
• Knowledge of and experience with JIRA, Service Point and Confluence products.
• Prior technical experience.
• Experience with Splunk

Conclusion

The role demands a detail-oriented professional with an ability to multitask and triage and work with various teams to provide support. Offering a combination of critical thinking and technical expertise, the successful candidate will be instrumental in delivering high-quality mainframe solutions within a dynamic working environment.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.