Ops Manager Credit Services

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If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operations Manager Credit Services

Business: Corporate and Instant Banking

Principal responsibilities

Responsible for ensuring all transactions are processed accurately and within agreed Service Level Agreements (SLAs), maintaining high service quality for internal and external clients. Certify data integrity and take measures to provide seamless service.Independently manage the entire customer journey through various service deliveries, including:Preapproval Activities: Credit Application Creation, Financial Spreading, and Customer Risk Rating Generation.Post-Approval Activities: Creation of Lending Documentation, Limit Setup, Fund Disbursement, Loan Rollovers, and Covenant Monitoring.Collateral Management: Input, Registration, Maintenance, Renewal, and Release.Credit Administration: Reconciliation, Repayment, Pricing, Fee Setup, and Collection.Financial Support for Delinquent Commercial Customers: Handling regulatory letters, account maintenance, liaising with debt management agencies, suppressing interest and charges, and assessing financial affordability.Devise strategies for the Department in achieving business targets and efficient service management. Handle workflow management, capacity planning, and leave management to ensure smooth operations.Conduct regular internal audits, understand the operational risk framework, and ensure adherence to audit requirements. Perform operational checks and self-audits for accuracy and quality. Proactively identify risk and strengthen controls.Drive continuous improvement in service quality by reviewing and refining processes. Lead initiatives to enhance work process efficiency, resulting in cost reductions and/or increased revenue. Implement and communicate changes effectively.Stay current with all policies, processes, and procedures, and certify compliance. Complete MI and other business data requirements accurately and timely.Manage escalations and resolve complex process-related issues independently.Independently manage complex projects and assignments.

Leadership & Teamwork 

Ensure ongoing skill development through effective use of available tools & resources, staff training, and development.Knowledge sharing with the team members and providing necessary guidance to the new recruits & less experienced team members.Develop own knowledge and expertise, sharing with colleagues and internal customersIdentify risk and control gaps.Proven record in supporting and driving automation and improvement ideas in existing processes.

Qualifications:

MBA Finance / B. Com / M. Com. (E)Strong SME knowledge and proven capability in Commercial / Global Credit and Lending Services is strongly preferred.Prior experience in Commercial Lending / Trade Services/Credit Services/Securities Processing along with relevant product and collateral knowledge. (E)Strong understanding of Group and GR Operational Risk Framework (E) Sound Accounting Knowledge. (E)Ability to speak and understand English fluently. (E)Ability to write business letters and reports. (E)Excellent prioritizing, planning, and organizing skills. (E)Knowledge of, and experience in problem-solving techniques. (E)Ability to derive insight from large amounts of data from diverse sources. (E)Decision-making based on experience, judgment, and process knowledge. (E)Knowledge/ prior experience of Middle/ Back Office activities. (E)Should be willing to work in the Any shift.Ability to learn very quickly and transfer knowledge appropriately. (E)Ability to build rapport with and relate to a wide range of people. (E)

What additional skills will be good to have?

Should be willing to work in the Any shift.All applicants must have successfully completed their probation period.All applicants must have a minimum performance rating of GOOD in the last two appraisals..Application form should be submitted along with the current CV (not more than one page).All applications should be copied to the respective Line Managers.All the completed applications should be submitted on the online tool by 11:59 PM on the closing date.All the completed applications should reach the email box of the above contacts on the closing date.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

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