Observability and Monitoring Specialist

5 days ago

Pune, Maharashtra, India Citi Full time ₹ 8,00,000 - ₹ 12,00,000 per year

This role deals with Providing the Observability & Monitoring related support to Application teams. This position will play a key role focusing on the Infrastructure, system, & application monitoring through existing & industry standard monitoring tools. This position will analyze the client monitoring requirements, coming up with viable automation monitoring solutions as per the Citi standards. Integrates in-depth specialty area knowledge with a solid understanding of Monitoring industry standards and practices.

Responsibilities:

  • Acts as Observability & Monitoring SME to Application teams and other team members.
  • Intelligent Monitoring  -  Specialist of All Monitoring tools selected for Application/Infrastructure/Log monitoring, including predictive analytics.
  • Collaborate with all the stakeholders, driving incident prevention activities through Self-Healing,  expansion/tuning of monitoring and continued development of routine health checks and knowledge objects.
  • Good understanding of how the team and area integrate with others in accomplishing the objectives of the organization.
  • Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
  • Typically deals with issues reported by Application teams. Applies professional judgment when interpreting data and results.
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of technical areas to field issues and queries from stakeholders, providing short-term resolutions and work with relevant technology partners for long term remediation.
  • Perform Testing , Upgrades & checkouts after new version releases and infrastructure updates.
  • Develop and maintain technical support documentation.
  • Drive ideas and information impacting the business positively by ensuring the quality of work provided by self and others.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Appropriately assess risk when business decisions are made and communicate risks appropriately.

Skillset:

  • Education: Bachelor's degree in Computer Science or Information Technology.
  • 3-4 year's relevant work experience
  • Knowledge of Monitoring / Observability Tools, including self-healing capabilities. Knowledge of ITRS Geneos or AppDynamics would be a plus.
  • Ability to communicate appropriately to relevant stakeholder (verbal & written)
  • Knowledge of Containerization is a plus.
  • Exposure to log monitoring tools like ELK/Splunk would be a plus.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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