Senior Front Office Manger
18 hours ago
Senior Front Office Manager – Job Overview
The Senior Front Office Manager is responsible for leading and overseeing all front office operations to ensure outstanding guest service, efficient room management, and seamless coordination with other departments. The role focuses on guest satisfaction, operational excellence, team leadership, and adherence to hotel standards and policies.
Key Responsibilities;
Front Office Operations
- Oversee daily front office functions including reception, guest services, reservations, and concierge
- Ensure smooth, efficient check-in and check-out processes
- Coordinate with Housekeeping to manage room status, availability, and allocations
Guest Experience & Relations
- Ensure high guest satisfaction and manage VIP, corporate, and repeat guests
- Handle guest complaints and service recovery professionally
- Monitor guest feedback and implement service improvement measures
Team Leadership & Staff Management
- Lead, train, coach, and supervise front office staff
- Prepare duty rosters, manage attendance, and conduct performance appraisals
- Ensure grooming, discipline, and service standards are consistently followed
Revenue & Yield Management
- Maximize occupancy, ADR, and revenue through effective room selling and upselling
- Ensure rate integrity and minimize revenue leakages
- Support sales, reservations, and revenue teams
Policies, Systems & Compliance
- Ensure compliance with hotel SOPs, statutory regulations, and safety standards
- Oversee PMS operations, night audit accuracy, and reporting
- Maintain confidentiality of guest information and records
Interdepartmental Coordination
- Coordinate with Housekeeping, Engineering, F&B, and Security for smooth operations
- Support group check-ins, events, and special guest requirements
Reporting & Administration
- Prepare and analyze operational and performance reports
- Assist management in budgeting, forecasting, and planning
Qualification & Experience
- Qualification: Degree or Diploma in Hotel Management / Hospitality Management
- Experience: Minimum 5 to 8 years of experience in Front Office operations, with proven exposure to supervisory or managerial responsibilities
Skills & Competencies
- Strong leadership and people management skills
- Excellent communication and guest-handling abilities
- Good knowledge of PMS, hotel operations, and revenue principles
- Ability to multitask, make decisions, and work under pressure
Job Type: Full-time
Pay: ₹15, ₹18,000.00 per month
Work Location: In person
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