Senior Front Office Manger

18 hours ago


Palakkad, Kerala, India HOTEL INDRAPRASTHA (Muthvelan Sons Private Limited). Full time

Senior Front Office Manager – Job Overview

The Senior Front Office Manager is responsible for leading and overseeing all front office operations to ensure outstanding guest service, efficient room management, and seamless coordination with other departments. The role focuses on guest satisfaction, operational excellence, team leadership, and adherence to hotel standards and policies.

Key Responsibilities;

Front Office Operations

  • Oversee daily front office functions including reception, guest services, reservations, and concierge
  • Ensure smooth, efficient check-in and check-out processes
  • Coordinate with Housekeeping to manage room status, availability, and allocations

Guest Experience & Relations

  • Ensure high guest satisfaction and manage VIP, corporate, and repeat guests
  • Handle guest complaints and service recovery professionally
  • Monitor guest feedback and implement service improvement measures

Team Leadership & Staff Management

  • Lead, train, coach, and supervise front office staff
  • Prepare duty rosters, manage attendance, and conduct performance appraisals
  • Ensure grooming, discipline, and service standards are consistently followed

Revenue & Yield Management

  • Maximize occupancy, ADR, and revenue through effective room selling and upselling
  • Ensure rate integrity and minimize revenue leakages
  • Support sales, reservations, and revenue teams

Policies, Systems & Compliance

  • Ensure compliance with hotel SOPs, statutory regulations, and safety standards
  • Oversee PMS operations, night audit accuracy, and reporting
  • Maintain confidentiality of guest information and records

Interdepartmental Coordination

  • Coordinate with Housekeeping, Engineering, F&B, and Security for smooth operations
  • Support group check-ins, events, and special guest requirements

Reporting & Administration

  • Prepare and analyze operational and performance reports
  • Assist management in budgeting, forecasting, and planning

Qualification & Experience

  • Qualification: Degree or Diploma in Hotel Management / Hospitality Management
  • Experience: Minimum 5 to 8 years of experience in Front Office operations, with proven exposure to supervisory or managerial responsibilities

Skills & Competencies

  • Strong leadership and people management skills
  • Excellent communication and guest-handling abilities
  • Good knowledge of PMS, hotel operations, and revenue principles
  • Ability to multitask, make decisions, and work under pressure

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Work Location: In person



  • Palakkad, Kerala, India PALAKKAD INSTITUTE OF MEDICAL SCIENCES Full time

    · Front office administration. Overall responsibility of front office. Attend to incoming patients, direct them to appropriate counters for registration, consultation, admission, assist in getting various reports etc.· Ensure that patients are properly in order to overcrowding in counters· Ensure that call centre is manned in optimum manner to ensure 24x7...


  • Palakkad, Kerala, India Jayon Group Full time

    We are looking for a professional and well-organized Receptionist / Front Office Executive to manage front desk operations and provide administrative support.Key Responsibilities:Greet visitors and direct them to the appropriate person or departmentAnswer and transfer phone calls politely and professionallyMaintain visitor registers and front desk...

  • Front Office Assistant

    14 hours ago


    Palakkad, Kerala, India HOTEL INDRAPRASTHA (Muthvelan Sons Private Limited). Full time

    We are looking for a pleasant and professional Front Office Assistant to manage our front desk operations and provide excellent guest support. The ideal candidate will be the first point of contact for visitors and should create a positive and welcoming impression of the organization.Key Responsibilities:Greet and welcome guests, visitors, and clients in a...

  • Front Office Executive

    17 hours ago


    Palakkad, Kerala, India HOTEL INDRAPRASTHA (Muthvelan Sons Private Limited). Full time

    Key ResponsibilitiesGreet and welcome guests warmly, ensuring a pleasant and professional first impressionManage check-in, check-out, and billing procedures efficiently and accuratelyHandle room reservations and maintain up-to-date guest recordsRespond promptly to guest inquiries, requests, and complaints, ensuring effective resolutionCoordinate closely with...

  • Front Office Assistant

    11 hours ago


    Palakkad, Kerala, India Hailstone Innovations Full time

    Greeting clients and setting a positive office atmosphereAnswering the phone, taking messages and redirecting calls to respective officesOrganising and maintaining files and records and updating them when necessaryCreating and maintaining updated documents and spreadsheetsOverseeing the sorting and distribution of incoming mailsPreparing outgoing mail items...

  • Officer Accounts

    5 days ago


    Palakkad, Kerala, India The Arya Vaidya Pharmacy (Coimbatore) Ltd. Full time

    Job Title: Officer- AccountsLocation: Factory located at Kanjikode, PalakkadCompensation: 6 LPAEducation: B.ComExperience: 2–5 years' experience in Factory/Manufacturing accountsDepartment – AccountsReporting – Senior Manager - AccountsRole Objective:To ensure accurate, timely, and compliant accounting operations at the factory by managing...


  • Palakkad, Kerala, India Avitis Super Specialty Hospital Full time

    EXPERIENCE-0-1 YearsJOB RESPONSIBILITIES:-Registration of patients.Entering patients consultation entry.Taking Bill for the consultation.Attending the phone calls in their concerned area.connecting the call for particular departments.Informing about the availability/Non availability of doctor in OP to patients and patient bystanders.co ordinating with the...

  • Front Office Assistant

    19 hours ago


    Palakkad, Kerala, India RAKESH MARBLE & GRANITE Full time

    Require female candidate with age 30+. They need to coordinate with sales team, handle customer walk-in enquiry and share with sales team.Coordinate cleaning staffs. Need to handle showroom AC's.No target.ESI AND PF will provide among with Salary.Sunday holiday +2 additional casual leaves.Working time : 09am to 6.30pm.Interested candidates can attach...

  • Senior Sales Executive

    13 hours ago


    Palakkad, Kerala, India Evighed Solutions Pvt Ltd Full time

    Senior Telecaller Officers drive revenue and customer acquisition by managing complex, high-value outbound/inbound calls, resolving escalated customer issues, and exceeding sales targets. Key responsibilities include mentoring junior staff, maintaining accurate CRM data, conducting thorough follow-ups, and utilizing advanced negotiation skills to convert...

  • female receptionist

    17 hours ago


    Palakkad, Kerala, India Galaxy Educational Services Full time

    Urgently Hiring Female Front ReceptionistWe are urgently hiring candidates for front office managementAny graduate can applyManage front officeHandle calls and emailsHandle customers and help them for initial proceduresGood communication skillBe pleasant and smart at officeNeed basic computer knowledgeFreshers and experienced candidates can apply. (Prefer B...