Major Incident Response Analyst

2 days ago

Hyderabad, Telangana, India HSBC Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Major Incident Response Analyst Business: GCOO Principal responsibilities MIG activities support
  • Support the review all mandatory Major Incident Group (MIG) Plan content and confirm approved by respective Chairs on an annual basis (every 12 calendar months).
  • Review all mandatory IMT Plan content and confirm (New IMT requirements)
  • Review and update MIG membership, contact details and distribution groups every 6 months, including potentials for information barriers
  Adherence and quality team
  • Suppor the review of MIM activity quality, invocation/near miss reporting and MI generation
  • Test the mandatory MIG invocation processes out of hours every 6 months (twice in a year) across the Group, unless completed as part of a live incident and the MIG Chair approves this covers a test
  • Test country level emergency notification systems annually
Incident Monitoring & Triage
  • Monitor and assess incident alerts, escalations, and requests for support across business lines and technology functions.
  • Identify potential major incident management triggers and escalate in accordance with local and regional playbooks and procedures.
  • Support the connect between incident response teams and Operational Resilience products, such as BSO Dashboard and third party vulnerabilities.
  Incident Response Support
  • Support the invocation of Major Incident Groups.
  • Coordinate logistics for incident bridges, ensuring the right stakeholders are engaged promptly.
  • Provie real-time action tracking and ensur clear ownership of tasks during live incidents, supported by tooling.
  • Provide timeline and accurate MIG minutes and status updates for stakeholders.
  • Maintain central logs of incident activities, actions, and decisions utilising tooling in place.
  • Escalate critical updates to the Group Head of Major Incident Management and regional leads.
Stakeholder Engagement
  • Develop and maintain trusted relationships with internal and external stakeholders supporting incident response.
  • Act as a central point of contact during live incidents, engaging relevant technology major incident teams and cyber teams as required.
  • Ensure follow-through on escalations to specialist incident response teams.
  Continuous Improvement
  • Support Post Incident Reviews and lessons learned gathering, including the creation of a Post Incident Report.
  • Assist with maintaining and improving incident response procedures, playbooks, and tools.
  • Contribute to training, exercising, and awareness sessions for various incident reponse roles.
  Qualifications
  • Bachelor's degree in business administration, risk management, or related field.
  • At least 2 years of experience in incident management or related discipline.
  • Prior experience in an operational, technology, or incident response role (e.g. Security operations, Business Continuity, Technology incident response).
  • Strong written and verbal communication skills.
  • Excellent organisational and time management skills; comfortable with multi-tasking in high-pressure environments and multiple timezones.
  • Proficiency with collaboration tools (MS teams, Zoom, ServiceNow, Jira, or equivalents).
  • Strong attention to detail and accuracy in documenting actions and decisions.
  • Awareness of global footprint and cultrural ways of working across multiple regions.
  • Understanding of incident management frameworks (e.g. ITIL, ISO22301, NIST, or similar).
  You'll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role." Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.   ***Issued By HSBC Electronic Data Processing (India) Private LTD***

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