People Operations Senior Associate APAC

SUMMARY

The People Operations Senior Associate supports the smooth execution of Human Resources (HR) operations for Arete's Center of Excellence (CoE) in the APAC region. The role focuses on delivering efficient and timely administrative support across core HR processes, including employee lifecycle activities, data management, documentation, and process compliance.

The People Operations Senior Associate collaborates with HR team members to execute daily operations and contribute to special projects that enhance employee experience and process effectiveness. The position requires a working knowledge of HR practices and a commitment to operational excellence, enabling consistent support for employees and organizational goals.

ROLES & RESPONSIBILITIES

• Collaborates with the recruitment team to share candidate updates and ensure smooth coordination throughout the hiring process
• Supports recruitment efforts by managing candidate communication and scheduling interviews to deliver a seamless candidate experience
• Manages the issuance of employment contracts and ensures accurate documentation and secure recordkeeping
• Provides pre-offer and post-offer support through the Arete Connects program to enhance candidate engagement
• Facilitates quick start onboarding presentations for new hires to support a smooth transition into the organization
• Coordinates with payroll, benefits, and other HR functions to ensure cohesive communication and integration of employee data
• Schedules post-offer engagement touchpoints to maintain consistent communication with candidates during the onboarding phase
• Conducts reference and background checks and maintains accurate records in the Human Resources Information System (HRIS)
• Routes HR-related inquiries to appropriate team members to provide timely responses and support
• Publishes periodic HR reports to provide data insights that inform people strategies and decision-making
• Schedules and supports HR events and meetings to ensure effective planning and stakeholder participation
• Contributes to ad-hoc HR projects such as employee feedback surveys to improve the overall employee experience
• Maintains and updates employee records and data changes in the Workday to ensure accuracy and compliance
• Tracks onboarding completion, probation timelines, and documentation milestones to ensure timely HR interventions and compliance
• Responds to employee queries related to policies, documentation, or onboarding processes to provide first-level HR support
• Supports documentation audits by preparing relevant files and ensuring policy-aligned filing practices
• Collaborates with People Partners and HR Business Partners to prepare reports or documentation required for employee lifecycle events (e.g., transfers, exits)
• Monitors service request queues or tickets to ensure timely closure and SLA adherence for HR operational tasks
• Maintains HR process documentation and identifies minor gaps or updates to enhance standard operating procedures (SOPs)
• Coordinates logistics and communications for HR engagement programs and new hire orientation session
• May perform other duties as assigned by management

SKILLS AND KNOWLEDGE

• Understanding of human resources processes and industry-standard best practices
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Demonstrated ability to maintain high standards of professionalism, quality, and process efficiency
• Effective written and verbal communication skills to engage with internal and external stakeholders
• Ability to independently manage tasks and proactively contribute to process improvements
• Ability to manage sensitive employee data with confidentiality and integrity
• Strong organizational and time management skills to prioritize and execute tasks effectively
• Experience in an onboarding specialist role
• Ability to provide responsive and employee-centric service during onboarding and HR support interactions
• Proficiency in English (spoken and written)

JOB REQUIREMENTS

• Bachelor's degree and 0 – 2 years related experience

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter: Usual office working conditions. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this job.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with Arete salary and benefit policy.

DECLARATION

The Arete Incident Response Human Resources Department retains the sole right and discretion to make changes to this job description.

EQUAL EMPLOYMENT OPPORTUNITY

We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Arete Incident Response is an outstanding (and growing) company with a very dedicated, fun team. We offer competitive salaries, fully paid benefits including Medical/Dental, Life/Disability Insurance, 401(k) and the opportunity to work with some of the latest and greatest in the fast-growing cyber security industry.

When you join Arete…

You'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Of course, we will offer you great pay and benefits, but we're about more than that. Arete is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Arete, where experience matters.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.