
Senior Java/Oracle Support Engineer
2 days ago
Brainsquare India is looking for a Senior Java/Oracle Support Engineer to lead our enterprise application-support track. In this hands-on leadership role you will coordinate day-to-day 2nd-line support, mentor a small team, and drive technical improvements. Roughly 75 % of your time will focus on production-support activities (incident handling, RCA, process improvement), while the remaining 25 % is allocated to small-scale Java & PL/SQL development or enhancement work.
Your main tasks-
Lead 2nd-line ticket queues, SLA compliance, shift scheduling, and escalations.
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Mentor junior engineers and review root-cause analyses.
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Deliver hands-on resolutions, Java/PLSQL bug fixes, and performance tuning.
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Liaise with 3rd-line development, infrastructure, and business stakeholders.
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Drive automation, monitoring improvements, and knowledge-base expansion.
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Maintain support documentation and onboard new team members.
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