Customer Success Manager

2 days ago

Gurgaon, Haryana, India TBO Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Customer Success Manager

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBO's product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO's approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO's travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies

Why TBO:


• You will influence & contribute to "Building World Largest Technology Led Travel Distribution Network" for a $ 9 Trillion global travel business market.


• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.


• Physical Presence in 47 countries with business in 110 countries.


• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.


• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):


• Measure key customer or site performance and developing clear product/tech plans for increasing volumes.


• Maximize product distribution from a technical perspective.


• Coordination between client and the onboarding team during the integration process Monitor the assigned clients' API performance on day-to-day basis.


• Provide technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.


• Work with Sales to develop account visit/call plan to ensure customer visits are managed in the most cost-effective manner.


• Actively engage with sales, product, support, and API development teams to troubleshoot post go-live support related issues.


• Report any possible issues to HQ for resolutions after identifying the priority level and commercial impact.


• Coordinate with Sales regarding any commercial related issues or tech concerns causing sales loss.


• Be first point of contact for the clients/tech houses in the region for all the API related queries

Do you have what it takes (Must Haves)


• Bachelor's Degree from any engineering faculty preferred.


• Minimum 3 years' experience in a client facing role.


• Ability to creatively solve challenging tech issues.


• Excellent communication skills to explain complex issues in a simple way to audiences from different backgrounds.


• Knowledge of REST API, XML, JSON, and similar technologies


• Experience working with Databases & SQL

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Success Manager

    1 week ago

    Gurgaon, Haryana, India Leena AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Leena AILeena AI is a leading AI-powered enterprise automation platform that helps organizations streamline their employee and customer experiences. Our innovative solutions leverage cutting-edge artificial intelligence and machine learning to enhance productivity and engagement.Job SummaryAs aCustomer Success Manager, you will be responsible for...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India Leena Ai Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company Overview: Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M...

  • Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India GreyB Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Customer Success Manager (CSM) - SalesLocation - GurugramShift Timing- 1 PM onwardsAbout GreyBGreyB is a technology and innovation consulting company working with R&D professionals and innovation teams, helping them navigate their research and innovation strategy. For example:At GreyB, we are revolutionizing innovation intelligence by combining rigorous...

  • Customer Success Manager

    4 days ago

    Gurgaon, Haryana, India Leena Ai Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Leena AI: Leena AI is a leading AI-powered enterprise automation platform that helps organizations streamline their employee and customer experiences. Our innovative solutions leverage cutting-edge artificial intelligence and machine learning to enhance productivity and engagement.    Job Summary: As a Customer Success Manager, you will be...

  • Customer Success Manager

    1 week ago

    Gurgaon, Haryana, India Togopool Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking a proactive and customer-focused Customer Success Manager to join our growing team. As a CSM, you will be the key point of contact for our clients, ensuring a seamless post-sales experience, driving product adoption, and building strong, long-term relationships.ResponsibilitiesOwn customer onboarding, training, and engagement for B2B SaaS...

  • Customer Success Manager

    4 days ago

    Gurgaon, Haryana, India Harvard Business Publishing Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including youThe opportunityHarvard Business Publishing (HBP) is an idea-driven company with a commitment...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India AiSensy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing400Crores +...

  • Manager - Customer Success

    2 days ago

    Gurgaon, Haryana, India Lawyered Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Manager – Customer SuccessLocation: Gurugram (On-site)Department: Customer Success ExperienceReports To: Chief Revenue Officer (CRO)About the RoleWe are looking for a confident, dynamic, and customer-focused professional (preferably a woman) to lead our Customer Success team. The ideal candidate should be passionate about client satisfaction, process...

  • Customer Success Manager

    1 week ago

    Gurgaon, Haryana, India Saksham Wealth Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSaksham Wealth Private Limited is a leading force in investment management, serving corporations, institutions, high-net-worth individuals, and NRIs since 2005. The company specializes in equity and fixed-income advisory, trading, research, investment banking, private investment management, asset management, and private equity. Saksham...