Customer Success Manager

2 days ago

Gurgaon, Haryana, India TBO Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Customer Success Manager

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBO's product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO's approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO's travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies

Why TBO:


• You will influence & contribute to "Building World Largest Technology Led Travel Distribution Network" for a $ 9 Trillion global travel business market.


• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.


• Physical Presence in 47 countries with business in 110 countries.


• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.


• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):


• Measure key customer or site performance and developing clear product/tech plans for increasing volumes.


• Maximize product distribution from a technical perspective.


• Coordination between client and the onboarding team during the integration process Monitor the assigned clients' API performance on day-to-day basis.


• Provide technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.


• Work with Sales to develop account visit/call plan to ensure customer visits are managed in the most cost-effective manner.


• Actively engage with sales, product, support, and API development teams to troubleshoot post go-live support related issues.


• Report any possible issues to HQ for resolutions after identifying the priority level and commercial impact.


• Coordinate with Sales regarding any commercial related issues or tech concerns causing sales loss.


• Be first point of contact for the clients/tech houses in the region for all the API related queries

Do you have what it takes (Must Haves)


• Bachelor's Degree from any engineering faculty preferred.


• Minimum 3 years' experience in a client facing role.


• Ability to creatively solve challenging tech issues.


• Excellent communication skills to explain complex issues in a simple way to audiences from different backgrounds.


• Knowledge of REST API, XML, JSON, and similar technologies


• Experience working with Databases & SQL

  • Customer Success Manager

    13 hours ago

    Gurgaon, Haryana, India Linkedin Technology Information Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success Manager - LinkedIn Talent Solutions Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day....

  • Customer Success Manager

    1 week ago

    Gurgaon, Haryana, India Saksham Wealth Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSaksham Wealth Private Limited is a leading force in investment management, serving corporations, institutions, high-net-worth individuals, and NRIs since 2005. The company specializes in equity and fixed-income advisory, trading, research, investment banking, private investment management, asset management, and private equity. Saksham...

  • Customer Success Manager

    12 hours ago

    Gurgaon, Haryana, India ElevenX Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    WORK FROM OFFICE - MON-FRISHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT)OFFICE LOCATION - GURUGRAMJob SummaryThe Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key...

  • Customer Success Manager

    3 days ago

    Gurgaon, Haryana, India Insight Advisors PvtLtd Full time ₹ 72,00,000 - ₹ 1,00,00,000 per year

    We're Hiring – Customer Success Manager (CSM)Gurgaon | Startup ( 6 Days Working, 1st Saturday Off )Requirements:5–6 years of experience in Customer Success / Client EngagementBackground: B.Com / M.ComStrong understanding of B2B client handling & finance processesJoin This WhatsApp Group For More Job OpportunitiesJob Types: Full-time, PermanentPay: ₹50,...

  • Customer Success Manager

    3 days ago

    Gurgaon, Haryana, India Xshore Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job OverviewWe are looking for a proactive and client-focusedCustomer Success Manager (CSM)to manage relationships with our global real estate clients. This role is critical to ensuring clients see measurable value from Xshore's services by driving client satisfaction, retention, and growth. You'll be the primary point of contact for clients, overseeing...

  • Customer Success

    5 days ago

    Gurgaon, Haryana, India Wizikey Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize...

  • Ad - Customer Success

    3 weeks ago

    Gurgaon, Haryana, India Michael Page Full time

    The AD - Customer Success will primarily focus on driving customer satisfaction and achieving the company s strategic objectives The role involves managing a team to ensure effective customer service and relationships The position will be responsible to plan deliver on business KPIs Monthly Revenue Retention Rate Upsell Revenue Cross Sell Revenue ...

  • Customer Success Executive

    5 days ago

    Gurgaon, Haryana, India Nat Habit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join NatHabit as a Customer Success ExecutiveChat Process -Job Title: Customer Success ExecutiveAbout the Role:As a Customer Success Executive, you will be responsible for ensuring driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with internal teams to improve service delivery and product insights. This...

  • Sr. Customer Success Manager

    3 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    As a Senior Customer Success Manager (CSM) – Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign...

  • Sr. Customer Success Manager

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    DescriptionAs a Senior Customer Success Manager (CSM) – Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive...