US Telecaller
2 days ago
Job Summary:
We are seeking a highly motivated and customer-focused US Tele caller to join our support team. The ideal candidate will be responsible for handling inbound and outbound calls to assist US-based customers, resolve their issues, and ensure a high level of customer satisfaction.
Key Responsibilities:
- Make and receive customer calls to provide product/service information.
- Handle customer inquiries, complaints, billing questions, and service requests.
- Follow up on customer interactions and ensure resolution within defined timeframes.
- Maintain accurate records of all interactions using CRM tools.
- Meet performance targets such as call quality, call volume, and resolution rate.
- Escalate complex issues to higher-level support when necessary.
- Stay updated on product knowledge, policies, and procedures.
Requirements:
- Experience: 2 to 4 years in customer support, tele calling, or a similar role.
- Education: High school diploma or equivalent (Bachelors degree preferred).
- Language: Excellent spoken and written English (US accent preferred).
- Skills:
- Strong communication and interpersonal skills
- Active listening and problem-solving abilities
- Basic computer proficiency and experience with CRM systems
- Ability to work night shifts aligned with US time zones
Preferred Qualifications:
- Prior experience supporting US customers or working in a BPO/call center environment
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