US Telecaller

1 day ago


Nagpur, Maharashtra, India Rpr Data Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Summary:

We are seeking a highly motivated and customer-focused US Tele caller to join our support team. The ideal candidate will be responsible for handling inbound and outbound calls to assist US-based customers, resolve their issues, and ensure a high level of customer satisfaction.

Key Responsibilities:

  • Make and receive customer calls to provide product/service information.
  • Handle customer inquiries, complaints, billing questions, and service requests.
  • Follow up on customer interactions and ensure resolution within defined timeframes.
  • Maintain accurate records of all interactions using CRM tools.
  • Meet performance targets such as call quality, call volume, and resolution rate.
  • Escalate complex issues to higher-level support when necessary.
  • Stay updated on product knowledge, policies, and procedures.

Requirements:

  • Experience: 2 to 4 years in customer support, tele calling, or a similar role.
  • Education: High school diploma or equivalent (Bachelors degree preferred).
  • Language: Excellent spoken and written English (US accent preferred).
  • Skills:
  • Strong communication and interpersonal skills
  • Active listening and problem-solving abilities
  • Basic computer proficiency and experience with CRM systems
  • Ability to work night shifts aligned with US time zones

Preferred Qualifications:

  • Prior experience supporting US customers or working in a BPO/call center environment

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