Principal Consultant

14 hours ago

Hyderabad, Telangana, India TTEC Digital Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description:

Job Title: Senior Consultant – Technology Consulting

Location: Hyderabad

About the Role:

We are looking for an experienced Zendesk professional who can lead the design, configuration, and optimization of Zendesk implementations across complex business environments. This role requires both strategic thinking and hands-on expertise in leveraging Zendesk to drive excellent customer experiences, process efficiency, and business insights.

Key Responsibilities:

  • Lead end-to-end design, implementation, and optimization of Zendesk Support, Guide, Chat, Talk, and Explore.
  • Collaborate with business stakeholders to gather requirements and translate them into scalable Zendesk solutions.
  • Develop custom workflows, automations, triggers, macros, SLAs, and reporting dashboards.
  • Integrate Zendesk with third-party platforms like CRMs (Salesforce, HubSpot), telephony, chatbots, or custom APIs.
  • Create and maintain documentation related to system configuration, processes, and best practices.
  • Train and support internal teams and agents on effective Zendesk usage.
  • Drive continuous improvement through data analysis, user feedback, and system audits.
  • Ensure system governance, data integrity, and adherence to security/compliance standards.

Required Skills and Qualifications:

  • 5–8 years of hands-on experience working with Zendesk in a configuration, consulting, or admin role.
  • Strong knowledge of Zendesk Suite products and best practices.
  • Experience in system architecture and solution design for customer support platforms.
  • Proven experience with workflow automation, business rules, ticketing flows, and reporting.
  • Familiarity with Zendesk APIs, integrations, and middleware platforms like Zapier, Workato, or Mulesoft.
  • Experience in user training, stakeholder management, and cross-functional collaboration.
  • Strong analytical skills and ability to derive insights from support metrics and KPIs.
  • Excellent communication and documentation skills.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the

exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Principal Consultant

    7 days ago

    Hyderabad, Telangana, India Datavail Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionTitle: Principal ConsultantLocation: HyderabadEducation: Any DegreeExp Level: 10+ Years1. At least 3 end-to-end project implementation experience in Oracle Financials implementation projects.2. Hands-On experience in Oracle Financials Cloud3. Be able to prepare and execute test scripts related to Financials Cloud4. Be able to coordinate with...

  • Principal Consultant

    2 weeks ago

    Hyderabad, Telangana, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job DescriptionJob Title: Principal Consultant - Adv. & MgmtReq Id: 111212City: HyderabadState/Province: TelanganaPosting Start Date: 11/13/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs....

  • Principal Consultant

    6 days ago

    Hyderabad, Telangana, India Winfo Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role Overview:We are seeking a seasoned Oracle Fusion Finance/PPM Principal Consultant with strong functional expertise, excellent communication skills, and proven client-facing experience. The ideal candidate will lead Oracle Fusion implementations and support engagements, ensuring high-quality delivery and client satisfaction.Key Responsibilities:Lead...

  • Principal Consultant

    1 week ago

    Hyderabad, Telangana, India TTEC Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    TTEC Digital is seeking a Principal Consultant AWS to join our team. We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.What You'll Be DoingAs a Principal AWS Consultant,...

  • Principal Consultant-Senior QA Automation

    2 weeks ago

    Hyderabad, Telangana, India Genpact Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    JobPrincipal ConsultantPrimary LocationIndia-HyderabadScheduleFull-timeEducation LevelBachelor's / Graduation / EquivalentJob PostingOct 1, 2025, 3:55:17 AMUnposting DateOngoingMaster Skills ListConsultingJob CategoryFull Time

  • Principal Application Security Consultant

    2 days ago

    Hyderabad, Telangana, India Prudent Globaltech Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Prudent Technologies and Consulting is seeking an experienced Principal Application Security Engineer to lead our rapidly expanding web application penetration testing services. This senior-level position will play a critical role in advancing our offensive security capabilities, mentoring junior security consultants, and delivering...

  • Principal Consultant

    2 weeks ago

    Hyderabad, Telangana, India Argano Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB SUMMARY: A Principal Consultant at Argano is a highly experienced professional in the consulting family responsible for managing mid-to-large-size client engagements and contributing to the growth and development of the consulting practice. They provide expert advice, guidance, and solutions related to technology to businesses and organizations. They...

  • Principal Consultant

    2 weeks ago

    Hyderabad, Telangana, India Argano Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description JOB SUMMARY:A Principal Consultant at Argano is a highly experienced professional in the consulting family responsible for managing mid-to-large-size client engagements and contributing to the growth and development of the consulting practice. They provide expert advice, guidance, and solutions related to technology to businesses and...

  • Delivery Manager

    6 days ago

    Hyderabad, Telangana, India Principal Global Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    ResponsibilitiesPosition Purpose:Plan, Manage and deliver the project as per contractual agreement. Essential Functions% of Time SpentDelivery Management1. Planning and estimation, scheduling, task allocation, monitoring & control, reviews2. Provide domain and technical leadership, Knowledge Management3. Relationship Management and Partner...

  • Principal Consultant

    11 hours ago

    Hyderabad, Telangana, India TTEC Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.Position PurposeAs the Principal Consultant, you will be responsible for architecting, designing and solutioning NICE platform...