Sr Manager Operations

1 day ago

Kolkata Vadodara, India Spes Manning Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Hello all,

We have 2 diversity hirings for Kolkata and Vadodara Gujrat.

  1. Sr. Manager Operations Kolkata

11+ years of international voice operations experience needed

  1. Sr Manager Operations, Vadodara Gujrat

6 days working/ day shift

11+ years experience Domestic voice experience needed

Profile & Experience


• 11+ years of operations experience within a BPO in customer service domain.


• Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.


• Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.


• Proven ability to drive performance and grow businesses.


• Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.


• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.


• Analytical acumen and the ability to streamline complex processes.


• MBA/ PG Degree would be an advantage.

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