Assistant Manager- Complaints

4 days ago


Gurgaon, Haryana, India Home Credit Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities


•Responsible for setting direction for automation activities in Chat, IVR, WhatsApp etc.

•Primary accountability for the delivery of automation project & activities

•Responsible for stakeholder management

•Responsible for scoping, estimation etc.

•Work with project manager and business sponsors to scope and analyze the area of analysis

•Interface with business users analyze and define business and functional requirements

•Lead business requirement gathering session and document requirements to create business requirement specification document

•Act as a bridge between the business and technology teams

• Should work towards reduction / elimination of complaints

• Performs analyses of complaints and implant reports for trends and identification of potential corrective or preventive actions.

• Collaborates with other departments


  • Complaint Manager

    6 days ago


    Gurgaon, Haryana, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    RBI Complaint ManagerDeliverables (Maximum 5-6 key responsibilities) Compliance Adherence TAT Adherence Performance Dashboards Service Level Management Control Repeat complaints and contacts Quality of resolution Data Analysis and Publishing performance dashboards Business Reviews Compliance Monitoring DemonstrateProblem...


  • Gurgaon, Haryana, India Eli Lilly Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...


  • Gurgaon, Haryana, India Eli Lilly and Company Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...


  • Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Executive - CCRP Complaint About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding...

  • Assistant Manager

    2 days ago


    Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Assistant Manager - BO & Legal Escalation Support About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience...


  • Gurgaon, Haryana, India Canara HSBC Life Insurance Company Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    To safeguard the interest of our esteemed customers and provide strong & robust support to our policyholders, the user will lead on the management of complaints and resolution of complex customer issues for servicesThe key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues primarily through...

  • Assistant Manager

    2 weeks ago


    Gurgaon, Haryana, India Max Life Insurance Full time

    Career OpportunitiesPositionAssistant Manager - Customer CareNo of Positions1DepartmentOperationsFunctionCustomer CareLocationGurgaon - HOKey Responsibilities xc3 x9c Resolution of Queries xc3 x98 Resolve all escalated largely CEO escalations complaints from Agent Advisor Customers within the defined Service Level Agreement s xc3 x98 Ensure adherence...


  • Gurgaon, Haryana, India noon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job title:Assistant Manager, EscalationsLocation:Gurgaon, IndiaReporting to:AVP, Customer SupportAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in...

  • Assistant Manager

    3 weeks ago


    Gurgaon, Haryana, India Alike Full time

    Job DescriptionAbout UsAlike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travelers find and book their most preferred travel itineraries on a single platform. We...

  • Assistant Manager

    7 days ago


    Gurgaon, Haryana, India Holiday Inn Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Duties and responsibilitiesFinancial returns:Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget.Assists in the preparation of...