Guest Relations Officer

4 hours ago

Vizag, Andhra Pradesh, India Taiyo labs Full time ₹ 24,000 - ₹ 2,40,000 per year

Key Responsibilities

  • Greet and welcome patients, attendants, and visitors with warmth and professionalism.
  • Assist patients with registration, appointment scheduling, billing, and information requirements.
  • Handle guest/patient queries, requests, and concerns promptly and effectively.
  • Ensure a smooth flow of communication between patients, doctors, and support staff.
  • Maintain proper records of patient visits, services availed, and feedback received.
  • Coordinate with various departments to ensure timely service delivery.
  • Promote hospital/diagnostic services and guide patients on available facilities.
  • Ensure waiting areas and front office premises are clean, organized, and guest-friendly.
  • Collect and address guest feedback to improve service quality.
  • Maintain confidentiality and adhere to organizational standards of service excellence.

Skills & Competencies

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation with problem-solving ability.
  • Pleasant personality with good grooming standards.
  • Ability to handle stressful situations calmly and efficiently.
  • Basic knowledge of MS Office and hospital/diagnostic management software.
  • Multilingual ability (English, Hindi, Telugu) is an added advantage.

Requirements

  • Graduate degree in Hospitality / Management / Life Sciences preferred.
  • 1–3 years of experience in hospitality, healthcare, or front office operations.
  • Strong interpersonal and service skills.
  • Willingness to work in shifts, including weekends and holidays if required.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

Speak with the employer

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