Field Collection Executive

15 hours ago

Deep Vihar Rohini Sec DelhiNCR, India Akasa Finance Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Field Collection Executive

Location: North delhi

Industry: Banking & Financial Services

Job Summary:

We are seeking a motivated and responsible Field Collection Executive to join our banking collections team. The role involves visiting customers for collection of overdue payments, resolving payment issues, and maintaining strong customer relationships while ensuring compliance with banking guidelines and policies.

  • Key Responsibilities:
  • Visit customers at their residence or business premises to collect overdue loan/credit card payments.
  • Educate customers on payment obligations and resolve queries related to outstanding dues.
  • Negotiate and convince customers for timely repayments or settlements.
  • Maintain records of daily collections and update the system with accurate information.
  • Ensure all collection activities are conducted ethically and as per banking norms.
  • Report daily activities, challenges, and customer feedback to the Collection Manager.
  • Escalate critical or non-cooperative cases to the concerned authority.
  • Meet monthly/weekly collection targets assigned by the bank.
  • Safeguard the bank's reputation while handling sensitive financial matters.
  • Requirements:
  • Minimum 12th Pass / Graduate preferred.
  • Prior experience in field collections / recovery / sales will be an advantage.
  • Good communication and negotiation skills.
  • Ability to work independently and manage field visits.
  • Basic knowledge of banking/financial products.
  • Own two-wheeler with valid driving license (mandatory).
  • Key Skills:
  • Field Collections
  • Customer Relationship Management
  • Communication & Negotiation
  • Time Management
  • Problem Solving
  • Salary & Benefits:
  • Salary: [Specify Range as per company policy] Incentives based on performance.
  • Travel allowance as per policy.
  • Opportunity for career growth in the banking sector.

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