Holiday Expert

2 weeks ago

Cochin, Kerala, India Santa Monica Study Abroad Full time

Job Title: Holiday Expert – Customized Tours / FIT

Location: Cochin, Trivandrum & Palakkad

Experience: Minimum 1 years in a similar role

Job Summary:

We are looking for an experienced and enthusiastic Holiday Expert – Customized Tours / FIT to join our team. The ideal candidate will be responsible for designing tailor-made travel itineraries, providing personalized travel solutions, and ensuring excellent customer satisfaction.

Key Responsibilities:

  • Design and curate customized domestic and international holiday packages based on client preferences and budgets.
  • Handle end-to-end tour planning, including itinerary creation, costing, hotel selection, and activity coordination.
  • Communicate with clients to understand their travel needs and provide suitable travel options.
  • Coordinate with suppliers, hotels, and local partners for smooth tour operations.
  • Prepare quotations, respond to inquiries promptly, and follow up for closures.
  • Ensure all bookings are accurate and confirmed within deadlines.
  • Maintain strong product knowledge and stay updated on destinations, hotels, and travel trends.
  • Provide exceptional customer service before, during, and after travel.

Requirements:

  • Minimum 2 years of experience in holiday planning, preferably in customized tours/FIT segment.
  • Strong communication and interpersonal skills.
  • Good knowledge of destinations, hotels, and tour operations.
  • Proficiency in MS Office and travel software tools.
  • Customer-oriented approach with attention to detail.
  • Ability to multitask and work under pressure.

Education:

Graduate in Travel & Tourism, Hospitality Management, or related field preferred.

Location:

  • Kochi
  • Trivandrum
  • Palakkad

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid time off

Work Location: In person

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