Customer Relations Associate

4 days ago


Thrissur, Kerala, India Therefore I'm Full time ₹ 1,80,000 - ₹ 2,40,000 per year

The Customer Relations Associate will serve as the primary point of contact for customers, ensuring a smooth and positive experience throughout their interaction with the organization. This role involves handling inquiries, coordinating with internal teams, and maintaining strong client relationships through effective communication and problem-solving.

Key Responsibilities:

  • Welcome and assist customers through phone, email, or in-person interactions in a courteous and professional manner.
  • Address and resolve customer concerns or complaints promptly, ensuring customer satisfaction.
  • Coordinate with other departments such as Operations, Accounts, and HR to resolve issues and ensure timely service delivery.
  • Maintain accurate records of customer interactions, follow-ups, and feedback.
  • Support customer onboarding, scheduling, and service coordination when required.
  • Identify recurring customer issues and suggest process improvements.
  • Assist in preparing customer feedback reports and satisfaction metrics.
  • Ensure all communication reflects the company's standards and professionalism.

CONTACT

Females only

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Health insurance

Work Location: In person



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