Service Advisors

1 day ago


Bengaluru, Karnataka, India Methods Automotive Pvt Ltd Full time

Key Roles & Responsibilities

  • Greet customers and understand their vehicle service requirements.
  • Listen to customer concerns, diagnose issues (with technician support), and explain service needs clearly.
  • Prepare job cards, estimates, and service recommendations.
  • Obtain customer approval for repairs and additional work.
  • Coordinate with technicians to ensure timely and quality service delivery.
  • Update customers on service progress and delays, if any.
  • Ensure proper documentation, billing accuracy, and service history updates.
  • Deliver vehicles to customers and explain work completed and charges.
  • Handle customer complaints professionally and ensure resolution.
  • Promote value-added services, service packages, and genuine spare parts.
  • Follow company policies, safety standards, and service SOPs.
  • Maintain customer satisfaction index (CSI) and achieve service targets.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person


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