Service Advisors
1 day ago
Key Roles & Responsibilities
- Greet customers and understand their vehicle service requirements.
- Listen to customer concerns, diagnose issues (with technician support), and explain service needs clearly.
- Prepare job cards, estimates, and service recommendations.
- Obtain customer approval for repairs and additional work.
- Coordinate with technicians to ensure timely and quality service delivery.
- Update customers on service progress and delays, if any.
- Ensure proper documentation, billing accuracy, and service history updates.
- Deliver vehicles to customers and explain work completed and charges.
- Handle customer complaints professionally and ensure resolution.
- Promote value-added services, service packages, and genuine spare parts.
- Follow company policies, safety standards, and service SOPs.
- Maintain customer satisfaction index (CSI) and achieve service targets.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Work Location: In person
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Service Advisor
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Service Advisor
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