is hiring For Associate Blended process
1 day ago
Looking for Associates for Blended process: US HR Operation
Location: Mindspace, building no 7, Airoli east.
- Blended Process
- Night Shift only (One Side Cab will be provided)
- Sat/Sun fixed off
- Age criteria: 20 years to 27 years are allowed
Role & responsibilities Associate (Process: US HR operations)
Work Experience 6-36 months
Summary
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Relevant Experience Any/Basic MS Excel
Category Customer Service / Voice Process
Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
Education Skills Any graduate
Note : Looking for immediate joiners or who can join within 10-15 days
Passport/ Voter ID is mandatory
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