is hiring For Associate Blended process

1 day ago

Navi Mumbai, Maharashtra, India Wipro Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Looking for Associates for Blended process: US HR Operation

Location: Mindspace, building no 7, Airoli east.

  1. Blended Process
  2. Night Shift only (One Side Cab will be provided)
  3. Sat/Sun fixed off
  4. Age criteria: 20 years to 27 years are allowed

Role & responsibilities Associate (Process: US HR operations)

Work Experience 6-36 months

Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience Any/Basic MS Excel

Category Customer Service / Voice Process

Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Education Skills Any graduate

Note : Looking for immediate joiners or who can join within 10-15 days

Passport/ Voter ID is mandatory

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