Manager Project Management

The Project Manager, Project Management, Global Learning Solutions (GLS), reports to the Associate Director of Learning & Development, Global Learning Solutions, and leads the team of Project Managers and Project Coordinators.

This role is responsible for overseeing project intake, scoping, planning, and delivery activities performed by the GLS Project Management team. The Project Manager ensures that the team is effectively resourced, aligned to priorities, and working efficiently. This includes managing project queue and capacity, coaching team members, and supporting professional development.

In addition to managing the team, the role is accountable for improving GLS project management processes, creating supporting documentation, and partnering cross-functionally to ensure training projects are delivered on time, with quality, and in compliance with Amgen standards. The Project Manager also owns the relationship with the LMS Testing team, the LMS Business Analyst, and the 3rd-party vendor managing the LMS testing queue, ensuring that GLS processes align with vendor operations for smooth handoffs and efficient execution during project development and LMS testing.

Roles & Responsibilities

• Lead, coach, and develop a team of GLS Project Managers and Project Coordinators.
• Manage project intake, queue, and capacity across the team, ensuring balanced workload and alignment to organizational priorities.
• Oversee the delivery of projects across GLS, ensuring adherence to intake, scoping, planning, and closeout processes.
• Create and maintain process documentation, templates, and standards to drive consistency and efficiency in GLS project management.
• Partner with the LMS Testing team, LMS Business Analyst, and 3rd-party LMS testing vendor to ensure seamless handoffs, aligned processes, and smooth testing and deployment of training content.
• Provide stakeholder management and communication for escalations and high-impact projects.
• Monitor and report on project management team performance, metrics, and resource utilization.
• Contribute to GLS strategy by recommending improvements to team operations, processes, and tools.
• Stay current on industry trends in project management and learning operations to inform best practices.

Basic Qualifications and Experience:

• Masters degree or Bachelors degree in Computer Science, Business, Engineering, IT or related field

AND

• 9+ years of Project/Program Management experience

AND

• 3+ years of people leadership experience in a global or matrixed environment

Functional Skills:

Must-Have Skills:

• Demonstrated leadership and people management experience, with ability to coach and develop a team
• Expertise in project management practices, tools, and methodologies
• Strong capacity and resource management experience
• Proficiency in Microsoft Project, SharePoint, and Microsoft Office 365 suite
• Ability to build and maintain relationships across cross-functional teams (e.g., instructional design, development, LMS operations)
• Strong stakeholder management, with ability to escalate and resolve issues effectively

Good-to-Have Skills:

• Familiarity with instructional design and eLearning development processes
• Experience creating process documentation, templates, and team standards
• Knowledge of LMS operations, testing, and integration processes
• Experience in vendor and translation project oversight

Professional Certifications

• PMP certification required
• Agile/Scrum certification preferred

Soft Skills:

• Strong leadership and coaching abilities
• Excellent communication and interpersonal skills
• Strategic thinking with ability to translate vision into process improvements
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, global environment
• Collaborative and adaptable mindset Strong service orientation and high standards of excellence and business enablement
• Written and verbal English proficiency