Collection Executive/Telecaller

16 hours ago

Vinobapuri DelhiNCR, India Konexions Backoffice services Pvt Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are looking for a motivated and customer-focused Collection Telecaller to join our team. The primary responsibility is to contact customers with overdue accounts, remind them of pending payments, and ensure timely collection while maintaining professionalism and adhering to company policies.

  • Key Responsibilities:Make outbound calls to customers with outstanding dues.
  • Remind customers of their payment due dates and amounts.
  • Negotiate payment plans or settlements within company guidelines.
  • Maintain accurate and detailed records of all collection calls and customer interactions.
  • Follow up with customers regularly until payment is received.
  • Resolve customer queries related to billing or payment status.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Meet daily, weekly, and monthly collection targets.
  • Adhere to all compliance and legal guidelines related to debt collection.
  • Maintain a polite and respectful attitude, even in difficult conversations.

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