Collection Executive
8 hours ago
Key Responsibilities:
1. Collections Strategy & Execution:
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Develop and implement telecalling collection strategies for business loans across all delinquency buckets, from Bucket X to Write-Off stage.
2. Customer Engagement & Relationship Management:
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Handle escalated cases and negotiate repayment plans, settlements, or restructuring options with borrowers.
•
Ensure a customer-centric approach while maintaining firm recovery objectives.
•
Minimize customer disputes and complaints by ensuring effective communication.
5. Reporting & Analysis:
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Prepare daily, weekly, and monthly collection reports, analyzing trends and recovery performance.
•
Track key collection metrics such as delinquency rates, resolution rates, and effectiveness of strategies.
Education & Experience:
•12th pass
Bachelor's or Master's
DRA Certified
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