Store Manager – GiftyS The Craft Store

24 hours ago


Thiruvananthapuram District Kerala, India Giftys craftstore Full time

of About GiftyS The Craft Store

GiftyS The Craft Store is Kerala's #1 Craft Destination and a one-stop solution for art, craft, and DIY supplies for all age groups. Along with premium craft materials, we regularly conduct hands-on workshops and creative classes.

Job Summary

We are looking for a responsible, organised, and people-friendly Store Manager to handle the day-to-day operations of our craft store. The role involves store operations, team handling, inventory control, customer experience, and coordination with workshops and online orders.

This is a hands-on role, ideal for someone who enjoys retail management, creativity, and structured work.

Key Responsibilities

Store Operations

  • Oversee daily store opening, closing, and smooth functioning
  • Ensure the store is clean, well-organised, and visually appealing
  • Maintain proper product display, stock arrangement, and pricing

Team Management

  • Supervise store staff and assign daily tasks
  • Ensure staff follow store processes and customer service standards
  • Coordinate duty schedules and monitor attendance

Inventory & Stock Management

  • Track stock levels and identify fast-moving and slow-moving items
  • Coordinate with management for stock replenishment
  • Ensure proper inward, billing, and stock update procedures
  • Prevent stock loss and maintain inventory accuracy

Customer Experience

  • Ensure every customer receives a warm and helpful store experience
  • Handle customer queries, feedback, and basic issue resolution
  • Support customers with product selection, especially craft materials

Billing & Reporting

  • Oversee billing and POS operations
  • Prepare basic daily and weekly sales reports
  • Coordinate with management on sales performance and store needs

Online Orders & Workshops Support

  • Coordinate packing and dispatch of online orders
  • Support workshop arrangements and coordination when required
  • Ensure workshop materials are prepared and organised on time

Required Skills & Qualities

  • Strong organisational and leadership skills
  • Good communication skills (English & Malayalam preferred)
  • Basic computer knowledge (billing software, Excel, WhatsApp)
  • Ability to multitask and handle store pressure during peak seasons
  • Customer-focused and solution-oriented mindset
  • Interest in art, craft, or retail is a big plus

Experience & Education

  • Minimum 2–4 years of experience in retail/store management preferred
  • A degree in any discipline is acceptable.

Work Timings

  • Full-time
  • Weekend and festive season availability required

What We Offer

  • Stable long-term role in a growing creative brand
  • Supportive and respectful work environment
  • Performance-based growth opportunities

How to Apply

Call / WhatsApp: /

Location: GiftyS The Craft Store, Sasthamangalam, Thiruvananthapuram

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Ability to commute/relocate:

  • Thiruvananthapuram District, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • retail/store management: 2 years (Required)

Work Location: In person


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