Store Manager – GiftyS The Craft Store
24 hours ago
of About GiftyS The Craft Store
GiftyS The Craft Store is Kerala's #1 Craft Destination and a one-stop solution for art, craft, and DIY supplies for all age groups. Along with premium craft materials, we regularly conduct hands-on workshops and creative classes.
Job Summary
We are looking for a responsible, organised, and people-friendly Store Manager to handle the day-to-day operations of our craft store. The role involves store operations, team handling, inventory control, customer experience, and coordination with workshops and online orders.
This is a hands-on role, ideal for someone who enjoys retail management, creativity, and structured work.
Key Responsibilities
Store Operations
- Oversee daily store opening, closing, and smooth functioning
- Ensure the store is clean, well-organised, and visually appealing
- Maintain proper product display, stock arrangement, and pricing
Team Management
- Supervise store staff and assign daily tasks
- Ensure staff follow store processes and customer service standards
- Coordinate duty schedules and monitor attendance
Inventory & Stock Management
- Track stock levels and identify fast-moving and slow-moving items
- Coordinate with management for stock replenishment
- Ensure proper inward, billing, and stock update procedures
- Prevent stock loss and maintain inventory accuracy
Customer Experience
- Ensure every customer receives a warm and helpful store experience
- Handle customer queries, feedback, and basic issue resolution
- Support customers with product selection, especially craft materials
Billing & Reporting
- Oversee billing and POS operations
- Prepare basic daily and weekly sales reports
- Coordinate with management on sales performance and store needs
Online Orders & Workshops Support
- Coordinate packing and dispatch of online orders
- Support workshop arrangements and coordination when required
- Ensure workshop materials are prepared and organised on time
Required Skills & Qualities
- Strong organisational and leadership skills
- Good communication skills (English & Malayalam preferred)
- Basic computer knowledge (billing software, Excel, WhatsApp)
- Ability to multitask and handle store pressure during peak seasons
- Customer-focused and solution-oriented mindset
- Interest in art, craft, or retail is a big plus
Experience & Education
- Minimum 2–4 years of experience in retail/store management preferred
- A degree in any discipline is acceptable.
Work Timings
- Full-time
- Weekend and festive season availability required
What We Offer
- Stable long-term role in a growing creative brand
- Supportive and respectful work environment
- Performance-based growth opportunities
How to Apply
Call / WhatsApp: /
Location: GiftyS The Craft Store, Sasthamangalam, Thiruvananthapuram
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Ability to commute/relocate:
- Thiruvananthapuram District, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- retail/store management: 2 years (Required)
Work Location: In person
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