Voice AI Integration Consultant – CCaaS

4 days ago

Coimbatore, Tamil Nadu, India Value Health Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Hiring Alert at Value Health Inc.

Position: Voice AI Integration Consultant – CCaaS & Telephony Architect

Location:
Remote/Office

Engagement Type:
Contract / Consultant / Part-Time Support

Open Positions:
01

About the Role

Value Health Inc. is seeking a seasoned
Voice AI & Call Center Integration Consultant

to assist our team in implementing and stabilizing voice AI solutions integrated with call

center platforms such as
NICE CXone, Genesys Cloud, and Amazon Connect.

This is a critical hands-on role to
mentor, architect, and troubleshoot
our integration

stack across
SIP trunking, PBX systems, voice pipelines
, and
LLM-powered voice

bots.
You'll work closely with our product and engineering teams to enable seamless

real-time conversational AI over enterprise-grade telephony systems.

Role Summary

We're looking for an expert who understands how to connect the dots between:

  • Voice AI agents (LLM-based)

  • Call Center Providers (Five9, NICE CXone, AWS Connect)

  • Telephony infrastructure (SIP, SBCs, PBX, WebRTC, RTP media flows)

Your mission: Help us overcome technical roadblocks and implement a
production-grade voice assistant platform
across healthcare and life sciences clients.

Key Responsibilities

  • Review and refine our existing voice pipeline built using
    AWS Connect, Chime

SDK, Asterisk, STT, LLM, TTS (or Nova Sonic)

  • Architect and troubleshoot
    SIP trunk
    and
    PBX-based integration patterns
    with

platforms like NICE CXone

  • Guide implementation of
    low-latency, scalable audio streaming
    pipelines

  • Collaborate on WebSocket or SIP-based audio handling between voice agent

and telephony platform

  • Advise on best practices, security, fallback logic
    , and
    resilient audio

architecture

  • Provide mentorship and working sessions to our engineering team on voice bot

orchestration

Required Skills

  • Deep understanding of
    SIP trunking, VoIP protocols,
    and
    Session Border

Controllers (SBCs)

  • Hands-on experience integrating CCaaS platforms such as
    NICE CXone,

Genesys Cloud CX, or Amazon Connect

  • Familiarity with
    Asterisk, Chime SDK, FreeSWITCH, or other media servers

  • Knowledge of
    speech pipelines
    involving STT → LLM → TTS, and experience with

Amazon Polly, Transcribe,
or
Nova Sonic

  • Ability to troubleshoot issues like audio jitter, latency, and session drop

  • Experience integrating AI agents with
    Salesforce
    or other backend systems is a

plus

Notes

  • This is a
    priority requirement
    ; immediate availability is preferred

  • Ideal for professionals who can
    mentor and collaborate closely
    with our in-house GenAI product teams

  • You will be contributing to some of the
    most advanced conversational AI solutions
    in patient support and healthcare automation.

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