Services Engineer – Delivery

Services Engineer – Delivery & amp; Support

We are (Software Development-IT) looking for an experienced Services Engineer – Delivery & amp; Support to join our team and collaborate with very good English communication skills and directly coordinate with the Singapore / Malaysia client.

Designation: Services Engineer – Delivery & amp; Support

Qualification: AnyEngineering Graduates / UG / PG Graduates with Service Engineering experience

Gender: Male / FemaleCandidates

Experience: Minimum of 5+ Years in Voice or Services Engineering with strong exposure to Contact Center and CCaaS technologies (Cisco or equivalent).

Job Location: Work From Home (Remote)

Working Time: 7:30am to 4:30pm / 4:30pm to 12:30am

Job Type: Full Time | Permanent Job | Sat & Sun – week off

Job Description & Skill Set:

What will you be doing?

As a Services Engineer, you will be responsible for the delivery, support, and optimization of Contact Center and enterprise telephony solutions. This includes working with technologies such as VoIP, CPaaS, CCaaS, SIP trunking, PBX systems, and platforms like FreeSWITCH, Cisco, AWS Connect, and 3CX. You will also bring expertise in WebRTC technologies to enable modern, browser-based communication experiences.

Key Responsibilities

• Deliver and support Contact Center and enterprise telephony solutions, including IVR systems, SIP trunking, PBXs, and VoIP infrastructure.
• Design, test, and deploy voice and communication systems, ensuring secure and scalable implementations.
• Gather technical requirements from clients, develop low-level designs, implement solutions, and manage user acceptance testing.
• Stay current with emerging technologies in secure communications, evaluate new software versions and features, and conduct trade-off analyses.
• Lead technical briefings and collaborate with internal teams and customers to develop system documentation, architecture diagrams, and specifications.
• Integrate Contact Center platforms with enterprise systems such as SSO/AD, CRM, WFM, and case management tools.
• Develop custom scripts or automation tools using Python or other programming languages to enhance service delivery.
• Collaborate with vendors and partners to ensure timely and cost-effective project delivery.
• Apply expertise in WebRTC technologies such as JsSIP, Janus, or similar frameworks to support browser-based voice and video communication.
• Work with web technologies (HTML, JavaScript, REST APIs) to build or support real-time communication interfaces.

Qualifications

• Experience: Minimum of 5 years in Voice or Services Engineering with strong exposure to Contact Center and CCaaS technologies (Cisco or equivalent).
• VoIP Proficiency: In-depth knowledge of SIP, RTP, TLS, and SRTP protocols, with hands-on experience working with Session Border Controllers, SIP servers, and Voice Gateways.

RESTRICTED

• Technical Expertise: Solid background with Linux/Unix systems and open-source platforms such as FreeSWITCH, Asterisk, or OpenSIPS.
• Cloud & CCaaS Platforms: Experience deploying and supporting solutions in AWS (e.g., Amazon Connect or related CCaaS services).
• Scripting & Automation: Working knowledge of Python or similar scripting languages for automation, log parsing, and system integration.
• Troubleshooting & Diagnostics: Proven ability to configure, support, and troubleshoot enterprise VoIP systems, including NAT traversal issues, using tools like NGREP/SNGREP, TCPDump, and Wireshark.
• Incident Management: Experience in handling Level 3 (L3) escalations, working with vendors, and ensuring adherence to SLAs in production environments.
• WebRTC & CCaaS Integration: Familiarity with WebRTC frameworks (e.g., JsSIP, Janus) and a strong understanding of web technologies to support CCaaS solution integration.
• Problem-Solving & Analytical Skills: Ability to quickly assess complex voice environments, identify root causes, and recommend effective solutions.
• Collaboration & Communication: Strong interpersonal skills with the ability to work effectively across teams and drive customer-centric outcomes.
• Adaptability: Comfortable in fast-paced environments, capable of managing multiple priorities, and contributing technical leadership when required.

Job Types: Full-time, Permanent

Pay: ₹900, ₹1,200,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Work from home

Work Location: In person