Customer Service Agent

2 days ago


Mumbai, Maharashtra, India Tata Consultancy Services (TCS) Full time

Customer Service Agent Job Responsibilities and Duties:

  • Answer incoming calls, respond to emails and chats

  • Explain company's features, products, and services

  • Make billing adjustments in accordance with company policies

  • Assist customers with service or feature modifications on account

  • Respond to any disruption of service issues

  • Open trouble ticket depending on the nature of the service issue

  • Analyse, isolate and diagnose customer service trouble

  • Route ticket to appropriate department for resolution

  • Provide existing trouble ticket status to customers

  • Coordinate customer premise visit with on-ground team

  • Escalate customer complaints in accordance with company polices

Customer Service Agent Qualifications and Skills

  • Bachelor's degree

  • Proficient in relevant computer applications and systems

  • 1-8 years of experience in a call centre environment

Location

Mumbai

Job Function

BUSINESS PROCESS SERVICES

Role

Process Expert

Job Id

387032

Desired Skills

Customer Service

Desired Candidate Profile

Qualifications : BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE



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