Customer Service Agent
2 days ago
Customer Service Agent Job Responsibilities and Duties:
Answer incoming calls, respond to emails and chats
Explain company's features, products, and services
Make billing adjustments in accordance with company policies
Assist customers with service or feature modifications on account
Respond to any disruption of service issues
Open trouble ticket depending on the nature of the service issue
Analyse, isolate and diagnose customer service trouble
Route ticket to appropriate department for resolution
Provide existing trouble ticket status to customers
Coordinate customer premise visit with on-ground team
Escalate customer complaints in accordance with company polices
Customer Service Agent Qualifications and Skills
Bachelor's degree
Proficient in relevant computer applications and systems
1-8 years of experience in a call centre environment
Location
Mumbai
Job Function
BUSINESS PROCESS SERVICES
Role
Process Expert
Job Id
387032
Desired Skills
Customer Service
Desired Candidate Profile
Qualifications : BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE
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