Network Engineer

Onsite Deployment & Installation (Rack and Stack)

• Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs).
• Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements.
• Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines.
• Mount devices (up to 3 meters in height) securely and safely, following all EHS standards.

Device Configuration & IOS Upgrade

• Execute IOS/firmware upgrades and confirm version compliance post-upgrade.
• Validate successful device boot, configuration integrity, and module recognition.
• Collaborate with remote engineers for configuration application, testing, and verification.

Device Health Check & Validation (POST)

• Conduct Power-On Self-Test (POST) validation for each installed device.
• Verify interface status, module health, LED indicators, and power redundancy.
• Identify and report any faulty or non-functional hardware for immediate escalation.

Wireless Access Point (AP) Installation

• Mount and connect APs at designated locations according to deployment plans.
• Ensure secure installation, correct positioning, and power/connectivity validation.
• Note: This role does not include site surveys or signal validationinstallation only.

Documentation & Reporting

• Maintain accurate logs of all installed devices, serial numbers, and cable details.
• Update rack elevation diagrams and cable matrices post-installation.
• Provide before-and-after photos and summary reports for delivery validation and audit purposes.

Coordination & Communication

• Coordinate with remote implementation, NOC, and project teams for connectivity testing and verification.
• Communicate installation status, issues, and dependencies proactively.
• Escalate site access, hardware, or environmental issues promptly to the Service Delivery Manager.

Client Interaction & SLA Accountability

• Act as the onsite technical representative, maintaining professional communication with the client during installation and testing activities.
• Ensure all activities are executed within defined SLAs, maintaining adherence to schedule, quality, and operational standards.
• Participate in service review meetings when required, presenting progress updates, risks, and completion reports.
• Document client feedback and ensure action plans are executed for continual service improvement.
• Uphold client satisfaction through transparent communication, professional conduct, and technical accuracy in all deliverables.

Technical Skills & Competencies

• Strong hands-on experience with Cisco, Fortinet, and Aruba network devices (Switches, Routers, Wireless APs).
• Knowledge of L2/L3 networking concepts such as VLANs, trunking, link aggregation, and routing fundamentals.
• Experience with firmware/IOS upgrades, device health checks, and configuration validation.
• Familiar with rack standards, structured cabling, grounding, and ESD compliance.
• Ability to interpret network diagrams, rack layouts, and cable schedules.
• Understanding of ITIL service operations and SLA-driven delivery frameworks.

Qualifications & Experience

• Bachelor's Degree or Diploma in Computer Science, Information Technology, or related field.
• 3–5 years of experience in on-site network installation or service delivery engineering.
• Practical experience with Cisco IOS or equivalent enterprise network operating systems.
• Proven track record in executing rack installation, IOS upgrades, and post-installation validation.
• Experience with ServiceNow or ITSM ticketing systems preferred.
• Strong analytical, troubleshooting, and communication skills.

Physical & Site Requirements

• Ability to lift and install equipment (up to 10–15 kg).
• Comfortable working at installation heights up to 3 meters.
• Compliance with all site safety, ESD, and physical handling protocols.

Key Deliverables

• Successful rack and stack of network devices per design and compliance standards.
• Verified device health and validated IOS upgrades.
• Comprehensive post-installation documentation and photo evidence.
• 100% SLA adherence for onsite service activities.
• Client acknowledgment of service completion and satisfaction.Role & responsibilities