Senior Manager Data Privacy Operations

14 hours ago

Mumbai, Maharashtra, India M&G plc Full time ₹ 6,00,000 - ₹ 18,00,000 per year

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.


•    The role is primarily, but not solely, concerned with the compliance of information access requests made under privacy regulations. 

•    The role holder will process all subject access requests for M&G. 

•    The role holder will liaise with internal and external stakeholders to provide accurate and timely responses, in compliance with legislation. 

•    The role holder collaborates with all Business Areas to deliver data privacy processes. The role works on privacy compliance, documentation, records management, quality assurance and timely delivery of data subject access requests.

•    Responsible for Quality check of final DSAR delivery

•    Troubleshooting implementation of tools such as OneTrust

•    Collaborate with Privacy Legal colleagues, customer support, human resources, technology and data teams when responding to data requests (DSARs)

•    Deliver compliance with privacy regulations through the scoping and draft redacting of subject access requests.

•    Provide advice on whether information should be disclosed or refused in compliance with the relevant legislation. Refer relevant cases to Privacy Legal for clarification, in relation to legislation which may apply.

•    Assess requests and correspondence to identify the relevant stakeholders that may be affected by disclosure

•    Respond to requests ensuring that all correspondence and associated disclosures are timely, accurate and compliant with legislation, regulations and policies.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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