Servicenow Developer

4 days ago

Bengaluru Chennai Hyderabad, India Pan Asia HR Solution Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: ServiceNow Developer / Consultant

Experience: 5 to 10 Years

Location: Bangalore / Chennai / Hyderabad / Pune / Delhi NCR

Saturday F2F Drive: 8th Nov & 15th Nov, 2025

Job Summary:

We are seeking an experienced ServiceNow Developer / Consultant with hands-on expertise in one or more modules such as ITSM, HRSD, CSM, FSM, Portal, CMDB, Virtual Agent, ITAM, ITOM, or ITBM. The ideal candidate will have strong scripting, integration, and implementation skills with a deep understanding of ServiceNow best practices and architecture.

Key Responsibilities:

  • Design, configure, develop, and implement ServiceNow solutions across modules (ITSM, HRSD, CSM, FSM, etc.).
  • Develop and maintain integrations between ServiceNow and other systems using REST, SOAP, MID Server, or APIs.
  • Customize UI Policies, Business Rules, Client Scripts, UI Actions, Script Includes, and other ServiceNow components.
  • Work closely with stakeholders to understand business needs and translate them into technical solutions.
  • Ensure adherence to ServiceNow coding standards, data integrity, and performance optimization.
  • Participate in full lifecycle implementations, upgrades, and enhancements.
  • Collaborate with cross-functional teams to deliver high-quality ServiceNow solutions.

Technical Skills Required:

  • Proficiency in JavaScript, Glide scripting, and ServiceNow development framework.
  • Experience with Integrations (REST, SOAP, API, MID Server).

  • Expertise in at least one of the following ServiceNow modules:

  • HRSD (Human Resources Service Delivery):

  • Experience implementing HRSD modules (Case Management, Knowledge Management, Employee Document Management).

  • Knowledge of HR shared services, HR processes, and external integrations.

  • HRSD Implementation Specialist certification preferred.

  • CSM (Customer Service Management):

  • Experience with end-to-end CSM implementation and configuration.

  • In-depth process knowledge of CSM, proactive customer operations, predictive intelligence, and virtual agent.

  • Integration experience with third-party tools (Web services, SOAP, Email, MID, etc.).

  • FSM (Field Service Management):

  • Hands-on experience with Work Order Management, Scheduling, and Dispatch.

  • Configuration of Field Agent activities (mobile & desktop).
  • Strong understanding of Field Service best practices and process optimization.

  • Integration with enterprise systems for data exchange and process alignment.

  • Working knowledge of CMDB, ITOM, ITAM, ITBM, and Virtual Agent will be an added advantage.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (any module)
  • Experience with Agile / Scrum methodology
  • Strong communication, analytical, and problem-solving skills

Employment Type:

Full-time / Permanent

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