Relationship ManagerGold Appraisal

2 weeks ago

Mumbai, Maharashtra, India Akshya Patra Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Overview The Relationship Manager for Gold Appraisal plays a critical role in fostering relationships with clients seeking gold appraisal services. This position is essential for enhancing customer satisfaction and ensuring a smooth appraisal process. The ideal candidate will be responsible for understanding client needs, providing expert advice on gold valuation, and maintaining a strong partnership with clients throughout the appraisal lifecycle. The Relationship Manager will work closely with internal teams to facilitate seamless transactions and ensure that clients receive top-notch service and transparency. Furthermore, this role is pivotal in driving sales of appraisal services, boosting revenue growth, and enhancing the organization's market presence. In a competitive landscape, the Relationship Manager must utilize their extensive knowledge of gold markets, appraisal techniques, and customer engagement strategies to create lasting impressions and secure client trust, all while adhering to organizational policies and ethical standards. Key Responsibilities
  • Develop and maintain relationships with clients seeking gold appraisal services.
  • Conduct thorough assessments and evaluations of clients' gold assets.
  • Provide accurate and timely appraisals based on current market trends and gold prices.
  • Maintain a high level of customer service and support for client inquiries.
  • Educate clients about the appraisal process, including documentation and requirements.
  • Collaborate with internal teams to streamline the appraisal process.
  • Identify and pursue new business opportunities to grow the client base.
  • Prepare and deliver presentations on appraisal services to potential clients.
  • Conduct market research to stay informed about competitor pricing and services.
  • Assist clients with any post-appraisal issues or concerns.
  • Maintain up-to-date knowledge of gold market trends and pricing dynamics.
  • Facilitate the negotiation of appraisal fees and terms with clients.
  • Ensure compliance with company policies and industry regulations.
  • Monitor client satisfaction and implement improvements based on feedback.
  • Prepare reports and documentation for management review.
Required Qualifications
  • Bachelor's degree in Finance, Business Administration, or a related field.
  • Minimum of 3 years of experience in client relationship management or sales.
  • Strong understanding of gold markets and appraisal processes.
  • Proficiency in customer service and relationship management tools.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and manage multiple client accounts.
  • Strong analytical and problem-solving abilities.
  • Knowledge of relevant regulations and compliance guidelines.
  • A track record of meeting or exceeding sales targets.
  • Experience in negotiating contracts and agreements.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment.
  • Willingness to travel for client meetings and networking events.
  • Certification in gold appraisal or related qualifications is a plus.
  • Fluent in English; additional languages are a plus.

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