Call Centre Manager

2 days ago

Madurai, Tamil Nadu, India CHOLA GOLD Full time ₹ 2,10,000 - ₹ 4,20,000 per year

Job Summary:

We are seeking an experienced Call Centre Manager to lead and manage our customer service operations. The ideal candidate will have at least 5 years of experience in team handling and in a senior position within a BPO/Call Centre environment. You will be responsible for ensuring smooth daily operations, meeting performance targets, and maintaining high customer satisfaction levels.

Key Responsibilities:

  • Manage day-to-day operations of the call centre.
  • Lead, motivate, and monitor a team of call centre executives.
  • Ensure achievement of service targets and KPIs.
  • Train, mentor, and guide team members for performance improvement.
  • Handle escalated customer issues effectively and professionally.
  • Coordinate with management for operational strategies and workflow improvement.
  • Prepare and present performance reports to senior management.

Requirements:

  • Graduate/Postgraduate in any discipline.
  • Minimum 5–15 years of experience in call centre operations, with at least 3 years in a leadership role.
  • Preferred experience in Jewellery / Retail / Banking / Financial Services industries.
  • Strong communication, leadership, and problem-solving skills.
  • Ability to work under pressure and achieve targets.
  • Proficiency in MS Office and call centre software/CRM tools.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,108.47 per month

Experience:

  • Call center: 5 years (Required)

Work Location: In person

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