
Call Centre Manager
2 days ago
Job Summary:
We are seeking an experienced Call Centre Manager to lead and manage our customer service operations. The ideal candidate will have at least 5 years of experience in team handling and in a senior position within a BPO/Call Centre environment. You will be responsible for ensuring smooth daily operations, meeting performance targets, and maintaining high customer satisfaction levels.
Key Responsibilities:
- Manage day-to-day operations of the call centre.
- Lead, motivate, and monitor a team of call centre executives.
- Ensure achievement of service targets and KPIs.
- Train, mentor, and guide team members for performance improvement.
- Handle escalated customer issues effectively and professionally.
- Coordinate with management for operational strategies and workflow improvement.
- Prepare and present performance reports to senior management.
Requirements:
- Graduate/Postgraduate in any discipline.
- Minimum 5–15 years of experience in call centre operations, with at least 3 years in a leadership role.
- Preferred experience in Jewellery / Retail / Banking / Financial Services industries.
- Strong communication, leadership, and problem-solving skills.
- Ability to work under pressure and achieve targets.
- Proficiency in MS Office and call centre software/CRM tools.
Job Types: Full-time, Permanent
Pay: ₹20, ₹35,108.47 per month
Experience:
- Call center: 5 years (Required)
Work Location: In person
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