Senior Manager, SRE

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Knowledge, Skills, Experience & Educational Qualification

• 8–10 years of experience in SRE, Application Support, Infrastructure Support or similar support roles, with 3+ years in a team lead / management capacity.
• Experiencing driving the training and development of engineers
• Managing multi-discipline teams
• Strong hands-on experience with Azure is a must
• Az-900 and Az-104 certifications are required
• Proficiency in scripting languages including PowerShell, ARM, YAML, Terraform
• Deep understanding, with proven experiencing of managing the following Azure administration tasks: RBAC, PIM, Entra ID, Policies, Cloud Networks, Firewalls and DNS.
• Experience with CI/CD tools (Azure DevOps, Git), observability platforms (Azure Monitor, ServiceNow), and container platforms (RedHat OpenShift).
• Familiarity with cloud governance, cost optimization, and compliance frameworks.
• Proven ability to lead technical initiatives, design solutions, mentor engineers, and influence projects.
• Experience in setting up, configuring and maintaining monitoring tooling for cloud platforms.
• Proven experience in building relationships and communicating effectively with team members and other colleagues across both technical and non-technical parts of a business.
• Experience in responding, co-ordinating and driving major incidents independently, both in and out of core business hours.
• You must have the ability to tackle unfamiliar technical problems, confidently dive into unknown issues across complex systems to diagnose root causes and drive effective resolutions.
• Proven experience in identifying inefficiencies and implementing automated solutions to overcome these.
• A solid understanding of how to configure cloud platforms for high scalability and resilience, disaster recovery, tight security and regulatory compliance.
• Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders.

You need to be this kind of person

• Passionate about providing unparalleled levels of service and automation to the cloud platforms that enable our business.

• Able to work and learn quickly in a fast pace and dynamic environment.

• Care about doing a great job and exceeding expectations with the quality of what you do.

• Curious to learn and develop your own technical skills.

• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.

Educational Qualification:

• Graduate/Masters in any discipline
• Min 8+ years of experience in SRE

Cloud certifications would be an added advantage

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

…………With CARE and INTEGRITY………………………………………………………...

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.