Digital Marketing Client Coordinator

6 days ago

Palarivattom Kochi Kerala, India K2web Solutions Full time ₹ 12,000 - ₹ 18,000 per year

Role Summary:

We are seeking a Customer Success Coordinator who can actively manage client communication, coordinate marketing efforts [including WhatsApp API and social media], maintain structured documentation (especially in Excel , google drive & saas tools], and oversee the smooth execution of web and digital projects. This role demands precision, proactive communication, and a process-driven mindset.

Key Responsibilities:

Client Handling & Communication

  • Act as the main point of contact for assigned clients after onboarding.
  • Create and manage WhatsApp groups and Google Drive folders for project communication and sharing assets.
  • Understand client needs, convey them clearly to internal teams developer, designer and technical team, and ensure expectations are met throughout the project.
  • Gather project, technical, and design requirements from clients, ensure timely approvals, and maintain version control.
  • Provide regular updates to clients, gather feedback, and resolve queries promptly.
  • Manage Customer Relationship

Project Coordination

  • Coordinate task flow between design, development, content, and technical teams.
  • Track progress of deliverables, follow up on pending items, and ensure deadlines are met.
  • Maintain internal task logs and project progress sheets using Excel or Google Sheets.
  • Help prepare project estimates, delivery schedules, and update sheets with timelines and statuses.
  • Collect review from client

Marketing Coordination [Social Media + WhatsApp API+Google ads+Meta ads]

  • Coordinate with the marketing team for planning and execution of Marketing campaigns.
  • Retargeting of existing customers through CRM and excel sheets.
  • Manage scheduling and asset tracking for social capital building in every 15 days.[Instagram, Facebook, LinkedIn, etc.].
  • Assist with WhatsApp API message workflows, client notifications, and automated campaign triggers.
  • Send performance snapshots and engagement reports weekly or as needed.

Documentation & Reporting [Strong Excel & google drive Focus]

  • Maintain accurate project documentation:
  • Client onboarding records
  • Task breakdowns
  • Payment & invoice tracking
  • Content & asset checklists
  • Prepare Excel/Google Sheet-based trackers for deliverables, internal responsibilities, and deadline management.
  • Document and archive all records neatly in Google Drive with clear structure and naming conventions.
  • Prepare periodic client summary reports and internal status updates.

Required Skills & Qualifications:

  • 1+ year experience in client coordination, project handling, or admin support (preferably in a digital or creative agency).
  • Excellent communication skills in English (written and verbal).
  • Strong command over Microsoft Excel and Google Sheets (functions, formatting, and filters).
  • Good understanding of how social media platforms and WhatsApp Business tools work in marketing.
  • Ability to multitask, manage follow-ups, and work with cross-functional teams.
  • High attention to detail and strong organizational skills.
  • Self learning ability to learn topics individually
  • Expertise in working with team members

Why Join K2 Web Solutions Business Solutions?

  • Work with a passionate and supportive team across international projects.
  • Learn end-to-end project flow from sales to delivery to post-launch support.
  • Grow in a flexible environment where your contributions are valued.
  • Real opportunity to scale into senior roles in operations, marketing, or account management.

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Work Location: Kochi

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

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