IT Manager Infra, Applications, Network

Role & responsibilities

Qualifications & Job Requirements:

• Bachelor in computer science engineering and masters degree in business administration,
• Minimum 7-10 years of experience in Information Technology roles which includes 5 years managing Universities or large IT Landscape
• Experience in working as program / project manager, you will be responsible for managing large program or multiple smaller transformation programs.
• Good written, verbal, and interpersonal communication skills
• Be able to work with different teams within the organisation and collaborate to deliver projects with stringent timelines.
• Possesses Strong Leadership, Excellent Communication skills with Service oriented attitude to build Productive Work Relationship and Goal-oriented.
• Responsible for managing stakeholders and updating them on project progress.
• Undertake status review meetings among project team members and clients.
• Needs to be proactive in managing dependencies, risks, and issues.
• Demonstrate the identification of risks and issues, analyse and understand their root causes, identify mitigation and resolutions.

Job Roles and Responsibilities

1. Leadership and Team Management:

• Lead and manage the IT department, providing guidance, support, and mentorship to a team of IT professionals.
• Foster a collaborative and innovative work environment that encourages professional growth and development.
• Set performance goals, conduct regular evaluations, and implement strategies to improve team efficiency and effectiveness.

2. IT Strategy and Planning:

• Develop and implement a comprehensive IT strategy aligned with the educational campus's.

goals and objectives.

• Identify and prioritize technology initiatives that enhance teaching, learning, and

administrative functions.

• Collaborate with key stakeholders to gather requirements, assess needs, and recommend

appropriate IT solutions.

• Design and implement new features and enhancement to the platforms for enhancing

experience for students and other stakeholders.

• Manage end to end IT projects along with post implementation support.
• Responsible for university's IT Digital roadmap, direction and roll out.

3. IT Operations/Management:

Application Operations - Experience in implementation and support --

• ERP, CRM and marketing automation platforms
• Learning Management Platform (LMS)
• Online Assessment Platform
• Library management system and E-Library Platform
• Smart Classroom to enable Hybrid learning environment.
• M365 Services - Licence Management, Email services, One Drive, MS Teams, SharePoint
• HRMS system and Staff Attendance/Access System
• Websites
• Online class delivery using various collaboration platforms.
• Experience in Incident, Problem, Change management, Request Fulfilment etc. with business processes.
• Document the operations of system processes, procedures, and configurations.
• Hands-on experience in UAT deliverables, reporting bugs and aligning deliverables.

Network Infrastructure Operations -Experience in implementation and support

• Manage, monitor and provision operations for development, testing, staging and production environment and infrastructure for IT services on-premises and in the Cloud
• Manage network and performance for on premise includes Cisco Switches, different firewalls (Cisco ASA, FortiGate, Sophos XG), VPN, Load Balancer, IP Phones and other network devices
• Hands-on experience in managing Campus wide WiFi Infra and Support Services

Core IT Infrastructure - Manage and supporting roles across

• Datacentre Services along with Server Management including Hardware / Operating Systems / Storage / Backup.
• Server farm
• Core IT technologies viz. AD, DNS, DHCP, Hyper-V, SMTP, Domain, WSUS, WDS etc.
• Experience in managing Sophos Endpoint with EDR, XDR, Sophos Cloud along with threat analysis, verification, and rectification.

4. Security and Compliance:

• Develop and enforce IT policies, procedures, and standards to ensure data security, privacy, and regulatory compliance.
• Implement robust security measures, including firewalls, encryption, antivirus, and access controls.
• Stay updated on emerging threats and industry best practices to proactively address security risks.

5. Support Services:

• Provide technical support and troubleshooting assistance to faculty, staff, and students.
• Manage, Supervise and Guide IT team to deliver IT services and Provide L3 Support for all escalated IT operation Incidents/Problem resolution needs.
• Coordinate help desk operations, ensuring timely response and resolution of IT issues.
• Monitor project expenditure for IT to ensure the projects are within budget set.
• Oversee departmental budgeting and forecasting within the organization.
• Collaborate with vendors and external support teams to resolve complex technical problems.

Technical Competency in role expected.

• Windows Server Operating Systems
• Server Virtualization (Hyper-V)
• Storage Technologies (SAN, ISCSI from IBM, NetApp, HP, Windows)
• Active Directory / LDAP, DHCP/DNS (Windows Based and Service Providers (GoDaddy etc)
• Mailing Services MS Exchange (Hybrid)
• Microsoft O365 (Licensing and Administraiton)
• Security Solution – Sophos XG Firewall and Sophos End Point XDR
• Backup and Business Continuity Technologies and Processes (Veeam)
• Server Hardware Technologies (IBM/HP/Dell/Cisco UCS)
• Expertise in Network technologies – Design , Deployment, Manage and troubleshooting.
• Knowledge of Enterprise applications (Microsoft D365 / BrightSpace LMS / Websites).
• Knowledge in internet services ( ILL/MPLS/VPN/P2P/NLE )

Internal and External Relationship:

• Internal – Management Team, Core IT Team (Infra/Application), IT Engineers, End Users, Internal Departments, IT SPOCs in international campuses
• External – Vendors & OEM Stakeholders.

Preferred candidate profile