AP - Helpdesk – Analyst

Your Job

As an Accounts Payable Helpdesk Analyst, you will play a key role in providing high-quality support to both internal and external stakeholders by managing and resolving queries related to Accounts Payable operations. You will be responsible for ensuring timely, accurate, and customer-focused responses to inquiries concerning invoices, payments, and vendor master data (VMD). This role requires a strong grasp of Procure-to-Pay (PTP) processes, excellent communication skills, and the ability to work effectively within a global shared services environment.

Our Team

You will be part of the Global Finance & Procurement team based in KCC Bangalore, supporting the Accounts Payable (AP) operations across regions. The team works collaboratively to maintain accuracy and efficiency in financial transactions while driving customer satisfaction. We value proactive communication, attention to detail, and a continuous improvement mindset to ensure high-quality service delivery.

This is an exciting opportunity to work in a dynamic, high-volume environment that offers exposure to global business operations and cross-functional collaboration.

What You Will Do

• Provide timely and accurate responses to queries related to invoices, payments, and vendor master data raised by internal stakeholders and external vendors.
• Manage the entire query lifecycle through workflow tools (e.g., ServiceNow), ensuring all tickets are properly logged and resolved within defined service levels.
• Ensure adherence to Query Management SLAs and maintain complete documentation and audit trails for all actions taken.
• Liaise with internal teams (such as the AP Operations and Procurement teams) and external vendors to gather required information for query resolution.
• Capture customer feedback and work with leadership to improve service quality and first-time resolution rates.
• Demonstrate strong problem-solving skills by identifying root causes and recommending process improvements.
• Proactively anticipate customer needs and communicate solutions effectively via email and voice support.
• Support compliance, audit readiness, and continuous process enhancement within the AP function.
• Perform other related duties or projects as assigned by management.

Who You Are (Basic Qualifications)

• Education: Bachelor's degree in commerce (master's preferred).
• Experience:
• Minimum 2 years of experience in Accounts Payable or Procure-to-Pay (PTP) processes.
• Proven experience in customer service and query management.
• Strong knowledge of Accounts Payable operations including Vendor Master Data, Invoice Processing, and Payments.
• Hands-on experience working in SAP (mandatory).
• Excellent written and verbal communication skills with the ability to handle customer interactions professionally.
• Strong analytical, organizational, and interpersonal skills.
• Ability to manage high transaction volumes efficiently and accurately.
• Willingness to work in rotational shifts.

What Will Put You Ahead

• Experience with ServiceNow, Ariba, S4HANA, Datacap, Infinium, AssetSuite, or Infor M3.
• Proficiency in Excel, Word, PowerPoint, and Outlook.
• Track record of achieving first-time resolution and high customer satisfaction metrics.
• Strong focus on internal controls, process documentation, and accuracy.
• Ability to identify opportunities for automation or workflow improvement within the AP Helpdesk process.

Hiring Philosophy

We believe in fostering a diverse and inclusive workplace where every individual contributes unique strengths and perspectives. Whether you're experienced in Accounts Payable or looking to expand your career in global finance operations, you'll find opportunities here to grow, collaborate, and make a meaningful impact.

Who We Are

Our organization is built on a foundation of integrity, teamwork, and continuous improvement. We empower our employees to take ownership, solve problems creatively, and deliver value to our customers and business partners worldwide. Join us and be part of a team that supports excellence in financial operations and customer service.