Helpdesk Analyst
4 days ago
Advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals. Answers the help desk line and responds to users' requests regarding computer systems. Acknowledges receipt of all user requests within defined service levels. Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. Maintains user information and documentation. Participates in ensuring that client requests via the ticketing system are managed to closure. Delivers results in support of achieving the organization's objectives and SLA's Prioritizes work based on time and complexity requirements. Exercises sensitivity to due process and proper pacing. Routes clients when appropriate to proper support queues. May identify opportunities for process improvements that contribute to the achievement of business metric goals. Solves problems consistently and completely with minimum supervision. Partners with employees to obtain resolution to complex technical issues. Performs quality audits.
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Helpdesk Analyst
2 days ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearHelpdesk Analyst NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN). NTT DATA, Inc....
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Quality Analyst Helpdesk
2 days ago
Bengaluru, Karnataka, India Cognizant Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & Responsibilities:Review and analyze Helpdesk cases, feeds, and end-to-end interactions.Identify adherence and non-adherence to quality standards and best practices.Provide constructive feedback to Helpdesk agents for performance improvement.Develop and maintain quality assurance documentation and reports.Participate in quality initiatives and process...
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Revenue Operations Helpdesk Analyst
2 weeks ago
Bengaluru, Karnataka, India CrashPlan Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWho We Are:CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan's solutions are trusted by entrepreneurs, professionals, and businesses of...
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Helpdesk Analyst
6 days ago
Bengaluru, Karnataka, India VeriFone Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhy VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...
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Sales Compensation Analyst
2 weeks ago
Bengaluru, Karnataka, India Cognizant Technology Solutions Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDesignation: Sales Compensation Analyst (SPE)Business Vertical: IOAReporting Manager: Sales Compensation Lead (TL)Location: Bangalore, IndiaAs a Global Sales Compensation Analyst, you will be responsible for supporting the needs of a Global Business Organization through management of commissions system and reporting. You will play an integral role in...
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IT Support Analyst
1 week ago
Bengaluru, Karnataka, India Eurofins Full time ₹ 80,000 - ₹ 1,20,000 per yearRole Objective:We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency.Key...
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Bengaluru, Karnataka, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per yearTotal Exp : 0-3yrsShould have real time experience in Global Service Desk experience.Role : SD Analyst.Shifts : Rotational ( 5 days WFO )2 days week offLocation : Bangalore, sarjapurVenue_ S4, Doddakannelli, Kaikondrahalli, Sarjapur Road, Bengaluru, Karnataka 560035Tuesday, Wednesday and Thursday 10 am onwardsResponsibilities:As a Support Analyst, you will...
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Data Analyst
4 days ago
Bengaluru, Karnataka, India Altium® Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhy Altium?Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.Constant innovation has created a transformative technology, unique in its spaceMore than 30,000 companies...
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Data Analyst
6 days ago
Bengaluru, Karnataka, India Altium Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWhy Altium?Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.Constant innovation has created a transformative technology, unique in its spaceMore than 30,000...
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Bengaluru, Karnataka, India Black Seedspire Technologies Pvt Ltd Full time ₹ 3,00,000 - ₹ 35,00,000 per yearJob Title: Quality Analyst – Customer Support Department: Quality AssuranceLocation: BengaluruEmployment Type: Full-time ShiftTiming: Day ShiftExperience Required: Minimum 3-4 years in a QA role, preferably in travel or international BPOEducation: Graduate (mandatory); certifications in QA or Six Sigma preferredJob Summary:The Quality Analyst is...