Dispatcher

2 weeks ago

Amritsar, Punjab, India Karas Security Group Full time ₹ 25,000 - ₹ 3,00,000 per year

**Job Title: Dispatcher

Role Overview:

Manage day-to-day operations of the Dispatch, including calls, emails and scheduling support for Canadian client.

Provide 24/7 back-office support from India to ensure continuous operational coverage

Facilitate timely dispatch and real-time monitoring of field staff across various locations in Canada

Ensure smooth, accurate, and uninterrupted service delivery through efficient coordination

Support service-level objectives by maintaining strong communication and operational oversight

Work closely with client-facing teams to align dispatch operations with service expectations

Dispatcher's Responsibilities:

Dispatch & Scheduling Support: Manage and coordinate dispatch centre operations, ensuring timely and effective scheduling of field staff in alignment with service requirements across Canadian client sites.

24/7 Back-Office Operations: Provide continuous support from India to monitor and assist field operations, enabling real-time communication and problem-solving.

Customer Service: Deliver professional, courteous, and efficient customer service. Respond promptly to inquiries with accurate information and maintain high service standards.

Communication & Coordination: Route relevant information to internal departments and external locations via Action Requests. Maintain proactive communication to support operational continuity.

Operational Knowledge: Continuously develop and maintain a comprehensive understanding of Glen Group's operations, services, and protocols.

Prioritization & Accuracy: Handle multiple tasks and job duties by priority, ensuring timely and accurate execution with a focus on quality and compliance.

Policy Compliance: Ensure all verbal and written communications adhere to company policies and procedures, and are factually accurate.

Information Management: Stay updated with internal communications including emails, memos, SOPs, and team meetings to ensure alignment with company protocols.

Professional Telephone Etiquette: Manage high call volumes and difficult customer interactions with sensitivity, tact, and sound judgment.

Confidentiality & Integrity: Uphold strict confidentiality concerning sensitive information related to clients, employees, and company operations. Handle investigations and sensitive matters with discretion, fairness, and professionalism.

Health & Safety Compliance: Work in accordance with all applicable health and safety laws and company safety practices to ensure a safe working environment.

Requirements:

Minimum 2 years of experience in customer support or a similar role (Required)

Proficient in spoken and written English (Required)

Strong organizational, communication, and multitasking skills on system.

Ability to work in rotational shifts.

Shift Availability (Weekly Rotational Shifts – IST):

Morning Shift: 05:30 AM – 01:30 PM

Afternoon Shift: 01:30 PM – 09:30 PM

Graveyard Shift: 09:30 PM – 05:30 AM

Location: In-Person (Amritsar)

Job Type: Full-time

Salary: ₹25,000/month

Expected Start Date: As soon as possible

If you are looking to join a fast-paced, global team and make an impact with your coordination and customer service skills, apply now**

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