
Analyst- Cummins Care Operations
24 hours ago
This role provides end-to-end support for technical service events, including customer communication, work order processing, scheduling, and invoicing. The coordinator works closely with service teams and global stakeholders to ensure timely and accurate execution of service operations. The position requires strong problem-solving skills, comfort with IT systems, and the ability to work independently during night shifts.
Key Responsibilities- Assess customer needs, gather information, and open work orders.
- Provide quotes, develop claims, prepare repair plans, and schedule service work.
- Communicate repair status updates to customers and coordinate with service teams.
- Support Cummins North America Sales and Services in executing service events.
- Document customer inquiries and service details in Cummins systems.
- Provide multi-channel support (chat, email, phone) and resolve routine issues.
- Escalate non-routine issues with proper documentation.
- Collaborate with Service Supervisors to align job assignments and repair plans.
- Contribute ideas to improve customer-centric processes and service efficiency.
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Analyst - Cummins CARE Operations
24 hours ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob SummaryThe Analyst – Cummins CARE provides multi-channel customer support (phone, email, and chat) to end-users, distributors, and dealers, ensuring timely issue resolution and accurate documentation. The role involves resolving routine inquiries using Cummins processes and systems, escalating non-routine cases, and identifying opportunities to improve...
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Analyst - Cummins CARE Operations
1 day ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob SummaryThe Analyst – Cummins CARE Operations provides multi-channel support (phone, email, chat) to end-users, distributors, and dealers, ensuring efficient resolution of customer queries and accurate documentation in Cummins systems. The role involves managing subscription operations for Cummins-owned products, coordinating with cross-functional...
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Analyst - Cummins CARE Operations
6 days ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 6,00,000 - ₹ 10,00,000 per yearJob SummaryThe Analyst in Cummins CARE Operations provides routine support to customers—including end-users, distributors, and dealers—across multiple communication channels. This role ensures timely resolution of customer inquiries, accurate documentation of interactions, and collaboration with internal teams to improve customer experience. The position...
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Analyst - Cummins CARE Operations
6 days ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 6,00,000 - ₹ 8,00,000 per yearJob SummaryThe Analyst in Cummins CARE Operations provides routine support to customers—including end-users, distributors, and dealers—across multiple communication channels. The role ensures timely resolution of routine inquiries, accurate documentation of interactions, escalation of non-routine issues, and contribution to process improvements. This...
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Analyst - Cummins CARE Operations
5 days ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob SummaryThe Analyst in Cummins CARE Operations provides routine support to customers, including end-users, distributors, and dealers—through multiple communication channels. This role ensures accurate documentation of interactions, timely resolution of routine inquiries, escalation of non-routine issues, and contribution to process improvement...
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Analyst - Cummins CARE Operations
5 days ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob SummaryThe Analyst in Cummins CARE Operations provides routine support to customers—including end-users, distributors, and dealers—across multiple communication channels. The role ensures accurate documentation of inquiries, prompt resolution of routine issues, and escalation of non-routine issues. This position also contributes ideas for process...
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Analyst - Cummins CARE Operations
5 days ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob SummaryThe Analyst in Cummins CARE Operations provides routine support to customers—including end-users, distributors, and dealers—across multiple communication channels. The role ensures timely resolution of routine inquiries, accurate documentation of interactions, escalation of non-routine issues, and contribution to process improvements. This...
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Analyst - Cummins CARE Operations
24 hours ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob SummaryThe Analyst in Cummins CARE Operations provides routine support to customers—including end-users, distributors, and dealers—through multiple communication channels. This role ensures accurate documentation of customer interactions, timely resolution of routine inquiries, escalation of non-routine issues, and contribution to process improvement...
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Analyst - Cummins CARE Operations
2 hours ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob SummaryThe Analyst in Cummins CARE Operations provides routine support to customers—including end-users, distributors, and dealers—across multiple communication channels. The role ensures accurate documentation of customer interactions, prompt resolution of routine inquiries, escalation of non-routine issues, and contribution to process improvement...
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Analyst - CARE Operations
2 days ago
Pune, Maharashtra, India Cummins Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDESCRIPTIONJob SummaryThe Analyst in Cummins CARE Operations provides routine support to customers—including end-users, distributors, and dealers—across multiple communication channels. This role ensures timely resolution of customer inquiries, accurate documentation of interactions, and collaboration with internal teams to improve customer experience....