Analyst- Care Operations

2 weeks ago

Pune, Maharashtra, India Cummins Full time ₹ 15,000 - ₹ 28,00,000 per year

DESCRIPTION

This role provides end-to-end support for technical service events, including customer communication, work order processing, scheduling, and invoicing. The coordinator works closely with service teams and global stakeholders to ensure timely and accurate execution of service operations. The position requires strong problem-solving skills, comfort with IT systems, and the ability to work independently during night shifts.

Key Responsibilities

  • Assess customer needs, gather information, and open work orders.
  • Provide quotes, develop claims, prepare repair plans, and schedule service work.
  • Communicate repair status updates to customers and coordinate with service teams.
  • Support Cummins North America Sales and Services in executing service events.
  • Document customer inquiries and service details in Cummins systems.
  • Provide multi-channel support (chat, email, phone) and resolve routine issues.
  • Escalate non-routine issues with proper documentation.
  • Collaborate with Service Supervisors to align job assignments and repair plans.
  • Contribute ideas to improve customer-centric processes and service efficiency.

RESPONSIBILITIES

Qualifications

  • High school diploma or equivalent; additional technical or customer service training preferred.
  • Licensing may be required for compliance with export controls or sanctions regulations.

Core Competencies

  • Action Oriented – Tackles challenges with urgency and enthusiasm.
  • Collaborates – Builds partnerships to meet shared objectives.
  • Communicates Effectively – Adapts communication to audience needs.
  • Customer Focus – Delivers customer-centric solutions.
  • Manages Conflict – Resolves issues with minimal disruption.
  • Nimble Learning – Learns quickly through experimentation.
  • Service Capability, Capacity & Coverage – Ensures consistent service delivery.
  • Service Documentation – Maintains accurate records of service events.
  • Warranty Process – Manages claims and eligibility documentation.
  • Values Differences – Embraces diverse perspectives and cultures.

QUALIFICATIONS

Skills and Experience

Must Have:

  • Prior experience in technical service coordination or customer support.
  • Ability to work independently during night shifts.
  • Strong written and verbal communication skills.
  • Comfort working with multiple IT systems and tools.
  • Problem-solving mindset and attention to detail.

Preferred:

  • Experience with Excel and Power BI for reporting and analysis.
  • Familiarity with service documentation and warranty claim processes.

Shift Timing: 3rd Shift (Night Shift)

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID

Relocation Package No

  • Analyst - Cummins CARE Operations

    2 weeks ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job SummaryThe Analyst in Cummins CARE Operations provides routine support to customers—including end-users, distributors, and dealers—across multiple communication channels. The role ensures accurate documentation of customer interactions, prompt resolution of routine inquiries, escalation of non-routine issues, and contribution to process improvement...

  • Analyst - CARE

    2 weeks ago

    Pune, Maharashtra, India Cummins Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    DESCRIPTIONJob SummaryThe Analyst – Cummins CARE provides routine customer support to end-users, distributors, and dealers through multi-channel platforms (phone, email, chat). The role requires accurate documentation of inquiries, resolution of routine issues, and timely escalation of complex cases. In addition to daily support operations, the analyst...

  • Program Director

    2 weeks ago

    Pune, Maharashtra, India beBeeCustomerCare Full time ₹ 20,00,000 - ₹ 25,00,000

    Program Director - Customer Care OperationsDrive end-to-end program management for initiatives related to process improvement and tool transformation within customer care operations.Partner with key stakeholders to define program scope, objectives, success metrics, timelines, and resource requirements. Translate business needs into actionable plans and...

  • Analytics Operations Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday Full time US$ 80,000 - US$ 1,20,000 per year

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Analyst, Release Operations

    1 week ago

    Pune, Maharashtra, India ICE Full time US$ 90,000 - US$ 1,20,000 per year

    Job DescriptionJob PurposeICE Mortgage Technology is the leading platform provider for the mortgage finance industry. ICE Mortgage Technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency.The ideal candidate understands the...

  • Care Specialist

    2 weeks ago

    Pune, Maharashtra, India beBeeCare Full time ₹ 15,00,000 - ₹ 28,00,000

    Care Specialist Job DescriptionWe are seeking a highly skilled and experienced Care Specialist to join our team. As a Care Specialist, you will be responsible for providing top-notch care services to our clients.Job Responsibilities:Process requisitions and business forms, checking account balances, and approving purchases.Advise other departments on best...

  • Cyber Operations Analyst

    2 weeks ago

    Pune, Maharashtra, India Barclays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Cyber Operations Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital...

  • Security Operations Analyst L3

    1 week ago

    Pune, Maharashtra, India Armor Defense Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    At Armor, we are committed to making a meaningful difference in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and...

  • Security Operations Center Analyst

    2 weeks ago

    Pune, Maharashtra, India Evolent Full time

    Your Future Evolves Here. Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins....

  • Analyst - Operations

    3 weeks ago

    Pune, Maharashtra, India Allstate Full time

    At Allstate great things happen when our people work together to protect families and their belongings from lifes uncertainties And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication ...