IT Analyst

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Hybrid – Must be able to work from the office 4 days per week

Lab Management

• Help discover all the Lab environments in our remote offices, data centers, and cloud environments

• Work with the Lab Owners to gather requirements for every lab

• Work with the Lab Owners to help design labs based on their requirements utilizing preapproved Lab designs

• Work with the Lab Owners, ITS, and GIS to setup the labs

• Work with GIS to install security software and resolve security issues

• Register and document all labs

• Keep an up-to-date inventory of all the devices in every lab

• Assume a System Admin role for host servers, servers, and computers in the labs

• Work with ITS and Lab Owners on firewall requests and network issues

• Work with various teams for any lab related projects

• Work with various teams for any lab related issues

• Support lab operations across hybrid environments, including on-premise and cloud-based infrastructure

• Ensure compliance with security and operational standards across all lab environments

• Other duties as needed

Facilities Projects

• Work with the Facilities team to manage our Lab environments in reference to:

• Office closures

• New offices

• Migrations to new offices or data centers

• Migrations to new Lab rooms

• M&A (mergers and acquisitions)

Projects

• Act as a Project Manager or Lead for select lab initiatives, including tracking project timelines, coordinating with cross-functional teams, and leading status calls

• Independently drive lab-related projects from concept to completion, demonstrating strong self-management and ownership

• Work with the Facilities, Lab Owners, Networking, Security, and Contractors on Lab related projects, which can include:

• Project Planning

• Meetings

• Requirements

• Design

• Migrations

• Testing

• Registration and Documentation

Training

• Complete a set amount of training every year focused on Lab Operations skills or requirements

Requirements

• Troubleshooting skills

• Ability to understand and learn new applications and systems

• Ability to work well with a team

• Ability to work well with customers

• A customer support background is preferred

• Strong organizational and project management skills

• Ability to manage multiple priorities in a dynamic lab environment

• Comfortable working in hybrid cloud environments (Azure, VMware, etc.)

Preferred Experience

• System Administrator

• Azure Administrator

• VMware Administrator

• Windows Administrator

• Linux Administrator

• VMware Administrator

• Experience managing hybrid cloud infrastructure

• Networking

• Firewalls

• Office

• Visio

• Putty

• PowerShell

Preferred Certifications

• Microsoft Azure Fundamentals

• VMware VCTA/VCP

• ITIL 4 Foundation

Optional Certifications

• Cisco CCNA/CCNP

• Fortinet Certified Professional – Network Security

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.