Account Manager

3 hours ago


Chandigarh, Chandigarh, India CrossML Full time ₹ 5,00,000 - ₹ 12,00,000 per year
Job Information

Industry

IT Services

Date Opened

09/30/2025

Job Type

Full time

Work Experience

4-5 years

City

Chandigarh

State/Province

Chandigarh

Country

India

Zip/Postal Code

160002

Job Description

Account Manager

Role Overview

We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers, ensure contract renewals, and identify upsell opportunities. The role requires a balance of relationship management, consultative selling, and cross-functional collaboration to deliver value from our AI-driven solutions.

Key Responsibilities

Client Relationship & Retention

  • Act as the primary point of contact for assigned clients, building trust and long-term partnerships.
  • Ensure client satisfaction, leading to smooth renewals and reduced churn.
  • Conduct regular business reviews (QBRs/MBRs) with clients to showcase ROI and success stories.

Upsell & Expansion

  • Identify opportunities to upsell new AI modules, features, and complementary solutions.
  • Collaborate with pre-sales and product teams to design proposals tailored to client needs.
  • Meet or exceed upsell and expansion revenue targets.

Client Insights & Feedback

  • Collect structured client feedback and share it with R&D and Pre-Sales to influence product roadmap.
  • Track client use cases and adoption patterns to identify gaps and improvement opportunities.
  • Act as the client's advocate within the organization, ensuring their needs are prioritized.

Cross-Functional Collaboration

  • Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.
  • Provide market insights and competitor intelligence gathered from client conversations.
  • Support pre-sales in preparing case studies, references, and success stories.

Value-Added Tasks

  • Build client success playbooks for repeatable engagement and retention strategies.
  • Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).
  • Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.
  • Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.
Requirements
  • 4–6 years of experience in account management, client success, or enterprise sales (preferably B2B SaaS/AI/Tech).
  • Strong communication, negotiation, and relationship-building skills.
  • Proven track record of driving renewals and upsell revenue.
  • Ability to understand technical solutions and translate them into business value.
  • Comfortable engaging with senior stakeholders (CIOs, CTOs, Heads of Innovation).
  • CRM proficiency (Salesforce, Zoho, HubSpot, or similar).
Benefits
  • Medical Insurance: Comprehensive coverage for your well-being.
  • Paid Time Off: Time to relax and recharge.
  • Learning Opportunities: Access to specialized training programs in AI/ML and QA automation to boost your skills.
  • Career Growth: After a successful 6-month internship, you may transition to a permanent role with a 5-day work week and a performance-based increment.
  • Supportive Environment: Work alongside experienced professionals in a culture that values innovation and continuous learning.

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