Customer Support Executive

4 days ago

Mumbai, Maharashtra, India Precise Infotech Solution Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: International Customer Support Executive

Location:Thane West Mumbai

Work Mode: Work from Office

Shift Timing: Rotational shifts (including night shifts) / 24x7 support environment

Job Responsibilities:

  • Handle inbound & outbound calls, emails, and chats from international customers.
  • Provide accurate information and resolve customer queries related to products, services, and policies.
  • Troubleshoot technical or non-technical issues efficiently.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • Document customer interactions and update CRM systems.
  • Escalate unresolved issues to the appropriate internal teams.
  • Ensure first-call resolution (FCR) and meet customer satisfaction (CSAT) targets.
  • Adhere to process compliance, quality standards, and service level agreements (SLAs).

Key Skills & Requirements:

  • Graduate / Undergraduate (any stream) – Freshers or experienced candidates can apply.
  • Excellent communication skills in English (verbal & written).
  • Strong problem-solving and interpersonal skills.
  • Ability to work in a fast-paced, dynamic international environment.
  • Comfortable with rotational shifts & offs (24/7 work environment).
  • Basic knowledge of MS Office & CRM tools is an advantage.
  • Prior experience in international voice/non-voice process will be preferred.

Benefits:

  • Attractive salary package + performance incentives.
  • Opportunity to work with international clients and develop global communication skills.
  • Career growth and internal job posting opportunities.
  • Health insurance / transport facilities (as per company policy).

Job Types: Full-time, Fresher, Walk-In

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are u available for walk in interview in Thane location ?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Mumbai, Maharashtra (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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