Service Applications Developer

The Service Applications Developer will work closely with the Service Desk Manager to plan, develop and implement necessary technical content for applications managed by IT and will be responsible for technical support through to design, code and troubleshooting of applications used by Glory IT. Key to success in this role is a strong technical mindset, excellent skills, good knowledge of the software development life cycle (SDLC) and a degree of patience. As a technical expert, this role is visible to senior individuals across Glory, and the Service Applications Developer must always present themselves appropriately, demonstrating a high level of professionalism.

MAIN RESPONSIBILITIES

• Analyzing needs and developing IT applications
• Design, test and building software to meet service needs
• Create models and diagrams that outline code needed to create applications
• Perform regular maintenance and testing on service applications
• Documenting processes to provide information required for upgrades and maintenance
• Service applications infrastructure management
• Formulating and implementing quality assurance (QA) methods
• Identify system inefficiencies and report on them
• Technical analysis and execution of architectural changes, integrations and new module implementations
• Setting IT best practice standards

REQUIRED EDUCATION, QUALIFICATIONS & EXPERIENCE

• Degree qualified (preferred) or similar level of higher education
• ITIL Qualification or similar (preferred)
• Good understanding of enterprise technologies
• Confident Programming ability using JavaScript
• Knowledge of markup and stylish languages (HTML, XML, CSS)
• Web development tools and techniques (.NET, AJAX)
• Expertise on working in cloud-based software as a service (SaaS) such as ServiceNow
• Competent with Microsoft Office applications
• Experience working in a team on a 24x7 shift basis
• Experience working for a medium-sized enterprise business
• Experience working in the manufacturing industry and appropriate knowledge of related business applications

REQUIRED SKILLS AND COMPETENCIES

• Excellent problem-solving skills
• Strong foundation and / or passion for computing and IT
• Possessing first class attention to detail
• Exceptional analytical skills and troubleshooting abilities
• Instils a commitment to provide exceptional support
• Works well under pressure
• Self-driven with a passion for the field and a thirst for personal development
• Able to inspire individuals in the team to achieve greatness in accordance with Glory core principles
• Team player; works well in a busy team and is quick to learn and able to deal with a wide range of issues

Global Leaders in Customer Experience Automation

With a culture rooted in innovation, each day Glory's people are transforming our customer's businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That's a reputation we've earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it's our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that's how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.