Ecommerce Operations Specialist

1 week ago

Goregaon East Mumbai Maharashtra, India PAC Cosmetics Pvt Ltd Full time ₹ 6,00,000 - ₹ 7,00,000 per year

About the Role -

We are looking for an E-commerce Operations Specialist to manage and streamline our online business operations for our beauty brand. The role involves overseeing order management, inventory coordination, logistics, marketplace handling, and ensuring a smooth customer experience across all e-commerce & Q–commerce platforms.

Key Responsibilities –

  • Order & Inventory Management
  • Manage daily order processing across brand website and marketplaces (Nykaa, Amazon, Tira, etc.).
  • Coordinate with warehouse/logistics team to ensure timely dispatch and delivery.
  • Monitor stock levels and work with supply chain to prevent stockouts or overstocking.
  • Marketplace & Website Operations
  • Handle product listing, catalogue updates, pricing, and promotions on D2C website and marketplaces.
  • Accounting-related follow-ups
  • &
  • Account reconciliation
  • Track marketplace SLAs and maintain operational compliance.

  • Logistics & Vendor Coordination

  • Liaise with courier partners for smooth shipments and returns.

  • Resolve logistics-related issues such as delays, RTOs, damages, or customer escalations.
  • Performance Tracking & Reporting
  • Prepare daily/weekly MIS reports for sales, returns, cancellations, and inventory health.
  • Analyze operations performance and suggest process improvements.
  • Verification of Debit Notes (DN) and Credit Notes (CN) Basic accounting knowledge integrated with operational activities
  • Work closely with customer service to resolve complaints, returns, and refund queries.
  • Ensure seamless post-purchase experience for customers.

  • Qualifications & Skills –

  • Bachelor's degree in Business, Operations, or related field.

  • 2–4 years of experience in e-commerce operations, preferably in beauty, FMCG, or lifestyle brands.
  • Strong knowledge of e-commerce platforms, marketplaces, and OMS/WMS tools.
  • Good Excel/Google Sheets skills for reporting and data analysis.
  • Detail-oriented, with strong problem-solving and communication skills.
  • Ability to work in a fast-paced environment and handle multiple stakeholders.

Job Types: Full-time, Permanent

Pay: ₹60, ₹70,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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