eCommerce Operations Specialist

5 days ago

Goregaon East Mumbai Maharashtra, India PAC Cosmetics Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Ecommerce Operations Specialist.

About the Role -

We are looking for an E-commerce Operations Specialist to manage and streamline our online business operations for our beauty brand. The role involves overseeing order management, inventory coordination, logistics, marketplace handling, and ensuring a smooth customer experience across all e-commerce & Q–commerce platforms.

Key Responsibilities –

  • Order & Inventory Management
  • Manage daily order processing across brand website and marketplaces (Nykaa, Amazon, Tira, etc.).
  • Coordinate with warehouse/logistics team to ensure timely dispatch and delivery.
  • Monitor stock levels and work with supply chain to prevent stockouts or overstocking.
  • Marketplace & Website Operations
  • Handle product listing, catalogue updates, pricing, and promotions on D2C website and marketplaces.


• Accounting-related follow-ups & Account reconciliation
• Track marketplace SLAs and maintain operational compliance.

  • Logistics & Vendor Coordination
  • Liaise with courier partners for smooth shipments and returns.
  • Resolve logistics-related issues such as delays, RTOs, damages, or customer escalations.
  • Performance Tracking & Reporting
  • Prepare daily/weekly MIS reports for sales, returns, cancellations, and inventory health.
  • Analyze operations performance and suggest process improvements.
  • Verification of Debit Notes (DN) and Credit Notes (CN) Basic accounting knowledge integrated with operational activities
  • Work closely with customer service to resolve complaints, returns, and refund queries.
  • Ensure seamless post-purchase experience for customers.

Qualifications & Skills –

  • Bachelor's degree in Business, Operations, or related field.
  • 2–4 years of experience in e-commerce operations, preferably in beauty, FMCG, or lifestyle brands.
  • Strong knowledge of e-commerce platforms, marketplaces, and OMS/WMS tools.
  • Good Excel/Google Sheets skills for reporting and data analysis.
  • Detail-oriented, with strong problem-solving and communication skills.
  • Ability to work in a fast-paced environment and handle multiple stakeholders.

Job Type: Full-time

Pay: ₹9, ₹60,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • eCommerce Operations Specialist

    3 weeks ago

    Goregaon, India PAC Cosmetics Pvt Ltd Full time

    Ecommerce Operations Specialist. About the Role - We are looking for an E-commerce Operations Specialist to manage and streamline our online business operations for our beauty brand. The role involves overseeing order management, inventory coordination, logistics, marketplace handling, and ensuring a smooth customer experience across all e-commerce &...

  • Ecommerce Operations Specialist

    1 week ago

    Goregaon East, Mumbai, Maharashtra, India PAC Cosmetics Pvt Ltd Full time ₹ 6,00,000 - ₹ 7,00,000 per year

    About the Role -We are looking for an E-commerce Operations Specialist to manage and streamline our online business operations for our beauty brand. The role involves overseeing order management, inventory coordination, logistics, marketplace handling, and ensuring a smooth customer experience across all e-commerce & Q–commerce platforms.Key...

  • Ecommerce Operations Manager

    1 day ago

    north east, India Blu Digital Full time

    Ecommerce Operations Manager Durham Our client is currently looking to recruit an Ecommerce Operations Manager. The role is three days per week in the office and two days from home. You will play a pivotal role in strategically managing and overseeing the day-to-day operations of the digital commerce business. Your primary focus will be to drive execution...

  • Ecommerce Operations Specialist

    3 weeks ago

    Goregaon, India PAC Cosmetics Pvt Ltd Full time

    About the Role - We are looking for an E-commerce Operations Specialist to manage and streamline our online business operations for our beauty brand. The role involves overseeing order management, inventory coordination, logistics, marketplace handling, and ensuring a smooth customer experience across all e-commerce & Q–commerce platforms. Key...

  • Ecommerce Customer Service

    4 days ago

    Pune, Maharashtra, India Gotraka Ecommerce PVT LTD Full time

    **About Gotraka**: _Gotraka_, meaning Family in Sanskrit, is on a mission to revolutionize the tech-buying experience. Our passion for technology, gaming, and sustainable practices sets us apart. We're seeking a dedicated professional to join us as a **Ecommerce Customer Specialist** focusing on **calls**, **messaging **and **live...

  • Ecommerce and Operations Manager

    3 weeks ago

    Mumbai, India Dr Full time

    Company Description Dr. Dento transforms the everyday activity of brushing teeth into an exciting and holistic experience. With our innovative oral care products, we bring a smart brushing experience to our customers. We invite you to #LevelUpYourSmile with Dr. Dento. Role Description This is a full-time role for an Ecommerce and Operations Manager. The...

  • Ecommerce and Operations Manager

    4 days ago

    Mumbai, Maharashtra, India Dr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionDr. Dento transforms the everyday activity of brushing teeth into an exciting and holistic experience. With our innovative oral care products, we bring a smart brushing experience to our customers. We invite you to #LevelUpYourSmile with Dr. Dento.Role DescriptionThis is a full-time role for an Ecommerce and Operations Manager. The...

  • Ecommerce Executive

    3 weeks ago

    Andheri East, India Peora Fashions Pvt Ltd Full time

    About the Role We are looking for a detail-oriented and proactive Ecommerce Executive to manage product listings, orders, and day-to-day operations across ecommerce marketplaces. The ideal candidate should have strong knowledge of Amazon Seller Central, hands-on experience with Excel functions, and excellent English communication skills. Key Responsibilities...

  • Ecommerce Executive

    2 days ago

    Andheri East, Maharashtra, India Peora Fashions Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    About the RoleWe are looking for a detail-oriented and proactive Ecommerce Executive to manage product listings, orders, and day-to-day operations across ecommerce marketplaces. The ideal candidate should have strong knowledge of Amazon Seller Central, hands-on experience with Excel functions, and excellent English communication skills.Key...

  • Ecommerce & Operation Executive

    3 hours ago

    Pune, Maharashtra, India Basillia Organics Pvt Ltd Full time

    Roles and Responsibilities 1. Develop and implement strategic plans to drive online sales growth, increase market share, and enhance the overall online shopping experience. 2. Developing and supporting transparent and efficient systems for ecommerce & operation. 3. Oversee the design, functionality, and performance of the eCommerce website to ensure it is...