UX Writer

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit:

What's
the opportunity?
If you care about writing and believe that users can rely on your writing to find their way in our software, we are looking for you

We do Ux writing (UI writing), some traditional technical writing (Help centre articles, release notes), and some innovative writing (for generative AI bots).

We understand that you may not have experience in all these areas – but if these ideas excite you and you are willing to adapt to these different styles of writing, do write to us

What
will you be doing?

• Write and refine clear, concise, and user-friendly interface copy for buttons, labels, alerts, flows, modals, and navigation.
• Collaborate with design, product, and customer education teams to ensure content enhances usability, accessibility, and overall user experience.
• Learn and apply Zenoti's voice and tone guidelines across product areas and digital touchpoints.
• Contribute to and maintain style guides, content patterns, and documentation libraries.
• Participate in content audits, ensuring consistency and accuracy across the platform.
• Learn UX writing best practices and advocate for content-driven design thinking.

We'd
love to hear from you if you have:

• Bachelor's degree in English, Communications, Design, Human-Computer Interaction, or related field.
• 1-2 years of experience in UX writing, UX content design, or related writing roles.
• Strong writing and proofreading skills with a portfolio of digital product work.
• Familiarity with UX tools such as Figma, Sketch, or similar.
• Understanding of usability, accessibility standards (WCAG 2.1+), and localization compatibility.
• The ability to interpret research findings and translate them into actionable content solutions is a plus.

If the above points describe you, why aren't you already on our team?

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of Zenoti's platform.
• Attractive compensation.
• Medical coverage for yourself and your immediate family.
• Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
• Regular social activities, and opportunities to give back through social work and community initiatives.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.