Sr Technical Consultant

4 days ago

Greater Hyderabad Area, India Blue Yonder Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;
  • Basic Knowledge on Cloud Azure and infrastructure concepts needed
  • Project coordination with internal and external stakehol
  • Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
  • Adhere to Cloud policies, procedures, methodologies, and quality standards.
  • Escalates issue that may have a impact
  • Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
  • Provides regular communication and status reporting with internal stakeholders and with customers
  • Keep Consulting informed about issues being worked/analyzed, providing frequent, and meaningful updates.
  • Follow up with internal teams to ensure their technical issues are resolved
  • Must be able to work flexible hours as needed including being available for off hours support
  • Knowledge of ITIL framework is preferable

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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