Senior Data Scientist

The Business Intelligent division of GSS (Global Support Services) team is seeking a Senior Data Scientist to join us in Pune, India. The GSS team is Red Hat's customer-facing support organization. The GSS team provides high quality technical support to Red Hat customers across the globe on all Red Hat products. In order to identify improvement opportunities across the CEE (Customer Experience & Engagement) business lines that includes GSS, the Business Intelligence team of Data Scientists analyse the customer and associate data. As part of the Business Intelligence group we are required to drive initiatives and programs, as well as lead the data science apprenticeship program. In this role, you are required to design, develop and maintain the Business Intelligence related projects.

The Senior Data Scientist exercises good judgment, working with minimal instruction to serve as a technical leader who drives data-driven decision making and shapes analytical approaches across projects. This role is responsible for resolving moderately complex data issues and managing data science and Machine Learning (ML) models that impact the organization's operational goals.

Note:
This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

What You Will Do

• Apply statistical and machine learning techniques to develop innovative solutions to moderately complex problems.
• Lead cross-functional collaborations with engineers and data stakeholders to define measurement strategies and improve systems and processes.
• Conduct advanced data analysis and present insights to influence decision-making.
• Automate routine data processes to improve workflow efficiency.
• Mentor team members and apprentices
• Collaborate with leadership on strategy
• Identify new opportunities that generates a Business Value
• Follow processes and operational policies in selecting methods and techniques for obtaining solutions
• Interface with sales, services, engineering, product management, and support management when necessary in order to identify business intelligence opportunities
• Proactively utilize AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) for code generation, auto-completion, and intelligent suggestions to accelerate development cycles and enhance code quality.
• Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.

What You Will Bring

• Data Pipelines: Creation and management of processes for transferring, transforming, and storing data.
• Statistical Analysis: Expert-level analysis using statistical methods.
• Advanced proficiency in Python, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch)
• Machine Learning: Expertise in designing and implementing sophisticated machine learning algorithms.
• Automation: Streamlining data-related tasks through automation tools.
• Technical Leadership: Providing guidance on complex projects.
• Causal inference methods
• Experimental design expertise
• Works cross-functionally with business and engineering teams to deliver solutions that generate Business Value.
• Strong communication skills to explain complex technical topics to non-technical stakeholders.
• Degree or education in AI, machine learning, or a related field.
• Previous experience in customer support or chatbot development.
• Certifications in AI technologies and familiarity with Red Hat technologies like Red Hat Enterprise Linux, OpenShift, etc will be a plus.

At Red Hat, our commitment to open source innovation extends beyond our products - it's embedded in how we work and grow. Red Hatters embrace change – especially in our fast-moving technological landscape – and have a strong growth mindset. That's why we encourage our teams to proactively, thoughtfully, and ethically use AI to simplify their workflows, cut complexity, and boost efficiency. This empowers our associates to focus on higher-impact work, creating smart, more innovative solutions that solve our customers' most pressing challenges.

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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