Associate Director

1 day ago

Bengaluru, Karnataka, India Deloitte Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job requisition ID :: 89712

Date: Sep 22, 2025

Location: Bengaluru

Designation: Associate Director

Entity: Deloitte Touche Tohmatsu India LLP

Role Summary

The Associate Director – CRM will lead and manage CRM strategy, implementation, and optimization for our clients. You will work closely with cross-functional teams, including sales, marketing, IT, and customer service, to drive customer-centric business transformation and deliver measurable value. This leadership role involves client management, project delivery oversight, and developing scalable CRM solutions leveraging platforms like Salesforce, Microsoft Dynamics 365, or other CRM technologies.

Key Responsibilities
  • Lead the design, development, and implementation of CRM strategies aligned with clients' business goals.
  • Manage end-to-end CRM projects, including scope definition, resource allocation, timeline management, and delivery.
  • Partner with client stakeholders to understand business needs and translate them into CRM solutions that drive engagement and growth.
  • Oversee CRM platform customization, integration with other enterprise systems (ERP, marketing automation, analytics), and data governance.
  • Provide thought leadership on CRM best practices, trends, and emerging technologies.
  • Drive adoption and change management initiatives to maximize CRM ROI.
  • Mentor and lead CRM consulting teams, fostering professional development and high-performance culture.
  • Support business development efforts, including proposal creation, client presentations, and identifying new CRM opportunities.
  • Monitor project financials and ensure profitability.
  • Ensure compliance with data privacy and security regulations within CRM implementations.
Qualifications
  • Bachelor's degree in Business, IT, Marketing, or related field; MBA or advanced degree preferred.
  • 8+ years of experience in CRM consulting, implementation, or management roles.
  • Proven experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, Oracle CRM, or similar.
  • Strong knowledge of CRM processes including sales force automation, marketing automation, customer service, and analytics.
  • Experience managing large-scale CRM projects and client relationships.
  • Excellent leadership, communication, and stakeholder management skills.
  • Ability to work in fast-paced, matrixed environments with multiple priorities.
  • Familiarity with cloud technologies, APIs, and data integration best practices.
  • Strong analytical and problem-solving capabilities.
  • Consulting experience within a Big 4 or top-tier consulting firm is a plus.

  • Associate Director

    3 days ago

    Bengaluru, Karnataka, India Deloitte Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job requisition ID :: 89444Date: Sep 15, 2025Location: BengaluruDesignation: Associate DirectorEntity: Deloitte Touche Tohmatsu India LLPAs a Client Service Associate Director (CSAD) you'll work with senior leaders, subject matter experts to deliver the best of Deloitte, strengthen relationships with our most important clients. With a client-first mindset,...

  • Associate Director

    3 days ago

    Bengaluru, Karnataka, India Deloitte Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job requisition ID :: 89562Date: Sep 22, 2025Location: BengaluruDesignation: Associate DirectorEntity: Deloitte Touche Tohmatsu India LLP

  • Associate Director

    1 day ago

    Bengaluru, Karnataka, India Deloitte Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job requisition ID :: 88799Date: Sep 3, 2025Location: BengaluruDesignation: Associate DirectorEntity: Deloitte Touche Tohmatsu India LLP9 to 12 Years of Oracle GTM Experience Good knowledge of Trade and Compliance processes and activitiesSolution Architecture Experience DesirableGood Logistics Domain KnowledgeGood Communication SkillsAt least 1 Oracle OTM...

  • Associate Director

    1 day ago

    Bengaluru, Karnataka, India Unacademy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position : Associate Director/Category HeadLocation: BengaluruExperience : 3 - 6 YearsWork Mode: 6 Days a Week (Work From Office)About UsUnacademy is India's largest learning platform, empowering millions of learners with access to top educators, high-quality content, and world-class learning experiences. With a mission to democratize education, Unacademy is...

  • Associate Director

    1 week ago

    Bengaluru, Karnataka, India Razorpay Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per year

    NewAssociate Director - RewardsBangaloreRazorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing...

  • Associate Director

    5 days ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About KPMG Global Services (KGS)Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with over 50 KPMG firms to provide a progressive, scalable and customized approach to business requirements.​​The KGS India journey has been one of consistent growth, with a current employee count of c.22,000,...

  • associate director

    1 week ago

    Bengaluru, Karnataka, India Happiest Minds Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    **About Happiest Minds:** Happiest Minds is a leading technology solutions company that helps businesses accelerate their digital transformation journey. We leverage emerging technologies to provide innovative solutions that meet our clients' evolving needs. Our commitment to excellence, customer satisfaction, and a positive work environment makes us a top...

  • Associate Director-QA

    2 weeks ago

    Bengaluru, Karnataka, India Dataflow Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Leadership Opportunity: Associate Director QA (Manual Testing Focus) - DataFlow GroupThe DataFlow Group is seeking a highly experienced and strategic Associate Director QA to join our team in Bangalore.This is a critical leadership role for a visionary who can define the future of our quality practice. We require a leader with 20+ years of experience,...

  • Associate Director

    5 days ago

    Bengaluru, Karnataka, India Eli Lilly and Company Full time US$ 1,50,000 - US$ 2,00,000 per year

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Associate Director

    6 hours ago

    Bengaluru, Karnataka, India, Karnataka Unacademy Full time

    Position : Associate Director/Category HeadLocation: BengaluruExperience : 3 - 6 YearsWork Mode: 6 Days a Week (Work From Office)About UsUnacademy is India’s largest learning platform, empowering millions of learners with access to top educators, high-quality content, and world-class learning experiences. With a mission to democratize education, Unacademy...