Area Service Manager

2 weeks ago

Bengaluru Kolkata, India Paytm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Team

  • QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.

Area Service Manager

  • We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Cluster Service Manager's responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.
  • To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.

Responsibilities

  • Managing, training, and providing overall guidance to the Service team of an assigned territory.
  • Setting reasonable Service targets to be achieved by the team.
  • Monitoring the performance of the service team and motivating members to meet or exceed service targets.
  • Collecting customer feedback and providing updates to senior management.
  • Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness.
  • Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests.
  • Developing and sustaining long-term relationships with customers.
  • Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects.

Requirements

  • Bachelor's degree in marketing, communications, business management, or related field is preferred.
  • Proven Service experience; sector-specific Service experience is preferred.
  • Proven track record of meeting service requests.
  • Proficient in all Microsoft Office applications.
  • Excellent management, leadership, and organizational skills.
  • Strong analytical and problem-solving skills.
  • Outstanding negotiation and consultative sales skills.
  • Effective communication skills.
  • Exceptional customer service skills.

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